Strategic Client Partner

Dallas, United States | Posted on 09/14/2026

Work Experience Client relationship or account management experience

State/Province Texas

Country United States

Job Description
The Staff Pad is proud to partner with a leadingcloud consulting company in Dallas, TX, and we are seeking an experiencedClient Partner to serve as a key liaison between clients and the company'sconsulting, delivery, and leadership teams

The Client Partner owns the overall relationship,client experience, and success of an assigned portfolio of clients

Reporting to the Client Partner Lead, the ClientPartner develops a strong understanding of each client's business priorities,Dayforce environment, services, challenges, and goals, ensuring the partnershipdelivers ongoing value as their needs evolve

Schedule: Full-Time

What You'll Do
Key Responsibilities
Client Relationship & Experience

Serveas the primary liaison and relationship owner for an assigned portfolio ofclients

Buildtrusted relationships with key stakeholders and executive sponsors

Understandclient objectives, priorities, challenges, expectations, and Dayforceenvironment

Leadregular client meetings, account reviews, and relationship-focuseddiscussions

Actas the client advocate internally, ensuring needs, concerns, commitments,and expectations are clearly communicated and addressed

GatherVoice of the Customer feedback and to identify changes in client sentiment

Maintain visibility into client health,risks, priorities, opportunities, and key contract milestones across theportfolio

Monitor contracted hours, utilization,remaining hours, and ticket trends to identify concerns and opportunities

Proactively address blockers, concerns, identifyemerging client risks and escape appropriately

Use dashboards, reports, and client data to proactively manage theportfolio

Strategic Client Engagement

Drive value-focused client conversations beyondtickets to outcomes, priorities, risks, and future needs

Leadmeaningful account discussions around services, priorities, progress, andopportunities

Identifyopportunities to improve adoption, optimize processes, address recurringchallenges, or better leverage Dayforce

Understandupcoming client initiatives and organizational changes that may impacttheir Dayforce environment or company support needs

Coordinatewith subject matter experts when deeper technical or functional expertiseis needed

Ensure clients experience the company as acoordinated partner across services and teams

Growth & Opportunity Identification

Build knowledge of the Dayforce platformand key functional areas to recognize unmet client needs

Identify business challenges, plannedinitiatives, and capability gaps that may present growth opportunities

Partner with company and Dayforce resources onopportunities aligned with client needs and business value

Partnerclosely with Domain Directors, consultants, the Data Coordinator, serviceleaders, and leadership to understand client priorities and context

Maintainvisibility into service delivery without managing day-to-day consultantwork

Engagethe appropriate Domain Director or service owner when delivery concerns,client commitments, or service issues require attention

Clearlycommunicate client needs, business impact, and relationship risks throughestablished prioritization processes

Escalatecritical or time-sensitive client concerns while maintaining ownership ofclient communication and confidence

Participatein portfolio and account reviews, contributing relevant client insights toplanning and prioritization discussions

Remainprofessional, calm, and solution-focused during escalations and difficultclient conversations

Ensureclients receive timely communication on significant concerns, commitments,and next steps

Maintain accurate and up-to-date clientinformation in designated systems and shared repositories

Document client priorities, risks,preferences, commitments, initiatives, and relevant relationship history

Maintain sufficient documentation tosupport continuity during absences or account transitions

Ensure relevant client context isaccessible to internal teams supporting the account

Follow established processes foronboarding, transitions, renewals, account reviews, sponsor engagement, anddocumentation

What We Are Looking For
Qualifications & Experience

Bachelor's degree in Business Administration,Marketing, Communications, or a related field required

Experience in client relationshipmanagement, account management, customer success, consulting, or a relatedclient-facing role

Experience collaborating acrossfunctional teams and influencing outcomes without direct authority

Experience with Dayforce, HR technology,SaaS, or professional services highly preferred

Additional Skills and Attributes

Proven ability to build trustedrelationships with operational and senior stakeholders

Strong client-service orientation withexcellent ownership, accountability, and follow-through

Excellent communication, facilitation,presentation, and relationship management skills

Strong business judgment with theability to manage competing priorities and multiple client relationships

Ability to identify trends, risks,opportunities, and client needs from operational information

Ability to develop working knowledge ofDayforce modules and connect client needs with appropriate internal resources

What You Can Expect
Compensation, Benefits and Perks

CompetitiveCompensation based on experience

100%employee-paid benefits + First $450 of spouse/child coverage paid

FlexibleSpending Accounts and Health Savings Account

Medical,Dental, Vision, Life and AD&D insurance

EmployeeAssistance Program

401(k)retirement plan (no match)

$100/monthdowntown parking benefit

ComplimentaryTrophy Fitness membership (gym located inside office building)

160hours of PTO + 10 paid holidays

This isan opportunity for a client-focused professional to play a meaningful role instrengthening long-term partnerships, connecting clients with the rightexpertise, and helping them realize greater value from their Dayforceinvestment. If you are proactive, organized, and motivated by building strongclient relationships and driving meaningful outcomes,

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