Service Coordinator

Service Coordinator

The Service Coordinator is responsible for maintaining proper communication between all parties including service technicians, customers, operations management, and finance partners. The ideal candidate for the Service Coordinator will be detailed oriented, self-motivated, and able to work both independently and as a team.

Duties/Responsibilities

Maintain overall ownership of all service cases from the intake of a service call, creating cases, resolution, and completion

Maintain proper communication between all parties including service technicians, customers, operations management, and finance partners

Assist with managing cases and coordinating customer appointments with the service team

Manage service calls and e-mails from customers, finance partners, and other departments

Review dashboards and reports on systems that are having issues

Update all services cases with the most up to date information in SalesForce

Ensure timely achievement of permission to operate

Advise customers on system operations and utility concerns; and

Assist with special projects when needed.

Required Skills/Abilities

High school diploma or equivalent

1 year of project coordinator experience

1 year of customer service experience

Salesforce experience is preferred

SolarEdge/Enlighten monitoring systems experience is preferred

Ability to develop and maintain positive relationships with third-party vendors and colleagues

Detail-oriented with a strong ability to recognize when further clarification is needed

Strong proficiency in organizational & multi-tasking skills

Experience with a variety of computer programs (Word, Excel, Outlook, Adobe, etc.)

Ability to work in a fast-paced environment with a high volume of phone calls, emails, and workload on a consistent basis; and strong work ethic.

Education and Experience

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.