Operations Associate

Operations Associate

Part Time | Monday - Friday | 29 Hours per Week

Pay: Up to $22/hour

Holy Family Senior Living is seeking a compassionate and dependable Operations Associate to join our team in Berks County. At Holy Family, we care like family .

What You'll Do as an Operations Associate:

• Process rental applications promptly, assist applicants throughout the application process, and prepare rejection letters when applicable.
• Maintain applicant waitlists and tenant files in accordance with HFSL policies and applicable HUD/USDA program requirements.
• Provide resident and applicant support by covering the front desk, answering phones and inquiries, assisting walk-ins, and explaining programs, eligibility requirements, income guidelines, and rent calculations.
• Coordinate and track property operations, including entering, tracking, and closing work orders and assisting with maintenance requests using Yardi or other property management software.
• Support rent collection and resident communications by processing rent payments, preparing deposits, and assisting with notices and other required correspondence.
• Provide administrative and property management support, including maintaining records and tenant files, preparing documentation for compliance reviews or audits, and providing office coverage during property manager absences.

Operations Associate Qualifications:

• High School Diploma or GED required.
• Two years of experience in administrative, customer service, leasing, or office support role.
• Prior experience in a property management or rental office is strongly preferred.
• Experience with property management software such as Yardi, OneSite, or equivalent preferred.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
• Strong organizational, clerical, and customer service skills.
• Ability to manage multiple tasks, prioritize work, meet deadlines, and maintain accurate records.
• Effective verbal and written communication skills.
• Ability to interact professionally and respectfully with residents, applicants, and colleagues.
• Valid Pennsylvania driver's license and reliable transportation; travel to alternate HFSL sites may be required.
• Computer proficiency required.

Why Holy Family Senior Living?

• Meaningful work that makes a difference in residents' lives every day
• A compassionate, family-centered workplace

About Holy Family Senior Living

Holy Family Senior Living has served older adults and their families since 1882. As a ministry of the Diocese of Allentown, we provide a continuum of services that includes independent living, personal care, respite care, short-term rehabilitation, skilled nursing, and long-term care.

Our home-like model of care honors each resident's sacred dignity and independence while supporting their physical, emotional, social, and spiritual well-being.

Catholic at Heart. Welcoming to All. Trusted Care Since 1882.

EEOC - We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.