Analyst, Workforce Management (Scheduling)

Job Description

Job Description

Analyst, Workforce Management (Scheduling)

About Carvana...
At Carvana, we're changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.

Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we're just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.

Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you'll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you're driven to grow and make an impact as part of a collaborative team, you'll fit right in. Learn more about what it's like to work here from the people that already do. 

Work Model: This is a 100% on-site role at our Tempe office, Monday through Friday.

About the team and position
As a Workforce Management (WFM) Scheduling Analyst, you are the architect of our team's time. You will ensure that we have the right people, in the right place, at the right time to deliver a seamless experience for our customers. You will partner closely with operational leaders to manage complex scheduling workflows, optimize coverage across multiple business units, and support the career growth of our Advocates through promotional and new-hire scheduling.

What you'll be doing

• Operational Scheduling: Manage the end-to-end scheduling lifecycle for multiple lines of business, including processing shift adjustments, coordinating project time, and ensuring schedules align with forecasted requirements for both phone and digital channels.
• Strategic Planning: Lead high-impact scheduling initiatives, including bi-annual shift bids and comprehensive holiday staffing plans to ensure service level objectives are met year-round.
• Advocate Lifecycle Support: Act as the WFM point of contact for new hire classes and promotions. You'll manage the transition of schedules for incoming talent and coordinate schedule updates for internal moves and upskilling.
• Optimization & Analysis: Conduct regular "schedule health" audits to identify coverage gaps caused by attrition or transfers. You will optimize intra-day activities (breaks, lunches, and off-phone time) to maintain peak operational efficiency.
• Stakeholder Partnership: Act as a consultant to department leaders, providing recommendations on schedule flexibility and permanent change requests while balancing business needs with employee preferences.

What you should have

• Education: High School Diploma or GED required; Bachelor's degree preferred.
• WFM Technical Expertise: 2+ years of experience in Workforce Management, with specific proficiency in scheduling software (experience with Aspect is a major plus; NICE/IEX, Genesys, or Assembled are also highly valued).
• Data Accuracy: A high degree of precision when managing complex data sets and "Master Templates" where small errors can have a large impact on customer wait times.
• Problem Solving: The ability to look at a coverage gap and determine whether to solve it through shift moves, overtime offerings, or voluntary time off.
• Communication: Comfort presenting to new hire classes and partnering with senior operational leaders to explain the "why" behind scheduling decisions.
• Software Proficiency: Strong skills in Google Suite (Sheets/Docs) and an ability to quickly learn internal project management tools like JIRA.

What we'll offer in return

• Full-Time Salary Position with a competitive salary
• Medical, Dental, and Vision benefits
• 401K with company match
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
• A great wellness program to keep you healthy and happy both physically and mentally
• Access to opportunities to expand your skill set and share your knowledge with others across the organization
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.

Legal Stuff
Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.