General Manager - Premium Family Entertainment Venue

General Manager - Premium Family Entertainment Venue

Location: Altitude Trampoline Park, Great Mall - Milpitas, CA

Position Type: Full-Time | Leadership Role

At Altitude Trampoline Park, we believe in creating joyful, high-energy spaces where friends and families connect, play, and celebrate life's moments together. Whether it's a game of dodgeball, flying on the trapeze, or simply laughing with friends, we transform ordinary days into unforgettable experiences.

Located inside the Great Mall of Milpitas -one of Northern California's busiest and most diverse retail destinations-our park is a cornerstone for community fun, youth gatherings, and active play. With unmatched foot traffic and premium visibility, this flagship location offers the unique opportunity to lead in a high-volume, high-impact environment.

About the Role

We are seeking a dynamic General Manager to oversee all operational aspects of our Milpitas park. From guest services to financial oversight, team development to facility excellence, this role demands hands-on leadership, strategic thinking, and an unwavering commitment to customer satisfaction.

You'll work directly with ownership and collaborate with support teams to ensure that every guest enjoys the vibrant, active, and welcoming atmosphere that defines the Altitude experience.

Key Responsibilities

Leadership & Operations

• Lead daily operations of all departments: front desk, events, attractions, food & beverage, and maintenance
• Monitor financial performance, manage P&L, labor, and inventory within budgeted goals
• Ensure compliance with safety, health, and operational protocols
• Drive operational efficiency while maintaining brand standards in a high-traffic retail environment

Team Development

• Recruit, train, and retain top-tier team members who embody Altitude's values
• Set clear expectations, offer regular feedback, and build a performance-driven culture
• Foster a positive, energetic, and supportive workplace that minimizes turnover
• Identify and groom high-potential team members for promotion and leadership opportunities

Sales & Business Growth

• Execute local marketing and sales initiatives to maximize revenue and visibility within Great Mall
• Leverage mall events, promotions, and partnerships to attract new customers
• Drive birthday party and group event bookings, ensuring consistent pipeline growth
• Analyze data to identify trends and proactively improve revenue performance

Guest Experience

• Deliver a consistently high-quality, fun, and safe experience to every guest
• Lead by example-be visible, responsive, and engaged on the floor
• Handle guest concerns with empathy and solutions-driven communication
• Collect and act on feedback to constantly raise service standards

Qualifications & Skills

• 5+ years of leadership experience in entertainment, hospitality, retail, or food & beverage
• Strong background in managing P&L, labor, inventory, and team performance
• Excellent communication and motivational leadership skills
• Ability to thrive in a fast-paced, high-volume environment like a top-tier mall
• Willingness to work evenings, weekends, and holidays as needed
• Physically able to lift and move up to 50 pounds
• Passionate about creating memorable experiences for families and communities

Why Join Altitude at Great Mall?

• Prime location inside the Great Mall, one of Northern California's busiest retail destinations, with massive daily foot traffic and family appeal
• High visibility and strong community engagement potential in a diverse and growing region
• Operate a flagship location within a nationally recognized and rapidly expanding brand
• Be part of a proven franchise system with over 80 locations worldwide and robust operational support
• National marketing power combined with local execution-access proven playbooks for sales, guest experience, and event programming
• Growth opportunities within the brand, including multi-location management or corporate advancement paths
• Backed by industry-best training programs to help you and your team excel from day one
• Collaborate with a motivated network of franchise owners, operators, and corporate teams committed to innovation and excellence
• Lead a team in a fun, energetic, and dynamic environment where no two days are the same
• Make an impact on families and youth by creating a safe, joyful, and memorable place for connection and celebration

Apply today to lead one of Altitude's premier locations and bring energy, fun, and excellence to thousands of guests each month.