General Manager - Silicon Valley / South Bay (Future Opportunities)

General Manager - Silicon Valley / South Bay (Future Opportunities)

South Bay Market - South Bay, CA 94301; Burlingame Shop - Burlingame, CA 94010; Los Gatos Shop - Los Gatos, CA 95030; Palo Alto Shop - Palo Alto, CA 94301; Valley Fair Mall - Santa Clara, CA 95050

Overview

Salary Range $31.15 - $39.25 Hourly Job Shift Any Education Level None Travel Percentage None Category Retail

Description

Future General Manager Opportunities | Silicon Valley / South Bay

Evergreen Posting | Full-Time | $31.15-$39.25 per hour + Quarterly Bonus Potential

At Salt & Straw, we don't just serve ice cream — we create unforgettable experiences rooted in creativity, care, and genuine hospitality. Our shops are powered by incredible people, and we're always on the lookout for great leaders who are excited to grow with us and help shape the experience in our shops, today and into the future.

This posting lets you raise your hand for future General Manager roles in the Silicon Valley / South Bay area. When a shop opportunity opens up, we'll reach out directly with more information so you can take the next step and formally apply.

What Our GMs Do

General Managers at Salt & Straw are hands-on operators and team builders who live our values in action. You'll:

• Oversee daily operations, including scheduling, payroll, inventory, and facilities, making every detail count
• Hire, train, and develop a high-performing team of Shift Coordinators and Scoopers, sharing human kindness and building strong foundations
• Set clear expectations and coach your team with generosity and consistency, creating a culture where people show up fully and support one another
• Deliver hospitality rooted in curiosity and care, transforming everyday moments into moments of wonder for guests and teammates
• Use data and insights to drive results in sales, labor, and guest experience, asking good questions and acting with thoughtful curiosity
• Navigate challenges, celebrate wins, and help your team grow with clarity and compassion
• Strengthen community relationships and represent Salt & Straw as a thoughtful, generous presence in your neighborhood
• Collaborate with cross-functional teams to support the success and sustainability of your shop

What You'll Get

We offer competitive pay, thoughtful benefits, and a people-first culture that values who you are and how you show up.

• Competitive hourly rate + up to 20% quarterly bonus potential
• Everyday Pay: Access earnings before payday
• Free 24/7 mental health support (for you & your family)
• Medical, dental & vision insurance starting your first month
• Paid time off (2+ weeks to start) + 12 paid holidays
• Educational assistance: Up to $1,800/year
• Pet insurance
• 30% team discount + early access to new flavors
• 401(k) + company match
• Paid parental leave
• Additional coverage options: Life, disability, FSA

Qualifications

This Role Might Be Right If You:

• Have 3+ years of food service, hospitality, or retail experience
• Have managed teams of 10+ in a fast-paced environment
• Know how to train, develop, and support people with care and clarity
• Love building team culture and delivering excellent guest experiences
• Are ready to own both the people and operational sides of a shop
• Are 18+ and available to work evenings, weekends, and holidays

Wage Transparency

We are actively embracing pay transparency. The hourly rate range listed for General Manager roles in this area is $31.15-$39.25 per hour, which reflects the full earning potential across all shops within this district. When we invite you to apply for a specific General Manager opening, the hiring wage for that shop will be clearly presented based on its approved compensation range.

Important Notes

• Food Allergy Warning: This role involves working in an environment where common food allergens (peanuts, tree nuts, dairy, eggs, soy, wheat, seafood) are present.
• Equal Employment Opportunity: Salt & Straw is committed to creating an inclusive workplace and provides equal opportunity to all applicants, regardless of race, gender, sexual orientation, disability, or background.
• E-Verify Participation: We participate in E-Verify to confirm work authorization.

Our Values

Create the Unbelievable

Show Up Generously

Act with Thoughtful Curiosity

Share Human Kindness

Make It Count

These values guide everything we do — from the way we scoop, to how we show up for our guests, teammates, and communities.