Network Support Technician
Neos Consulting
City : Austin State : Texas Neos is Seeking a Network Support Technician for a long-term contract role for with our client in Austin, TX. ***ONSITE - ONLY CANDIDATES CURRENTLY RESIDING IN TEXAS (AUSTIN AREA PREFERRED WILL BE CONSIDERED*** No calls, no emails, please respond directly to the "apply" link with your resume and contact details. DESCRIPTION OF SERVICES Network Equipment Replacement & Installation
Network Troubleshooting & Remote Site
Starlink Installation Coordination
Project Coordination & Documentation
Vendor & Contractor Coordination
Travel & Field Support
II. CANDIDATE SKILLS AND QUALIFICATIONS Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Required Skills/Experience
Preferred Skills/Experience
- Support projects involving the replacement and installation of network equipment at remote sites, including Meraki MX, AT&T AIA-B, and Starlink hardware.
- Remove and replace routers, switches, firewalls, wireless equipment, and related network hardware.
- Verify equipment, accessories, cabling, power requirements, and installation materials prior to deployment.
- Assist with equipment staging, labeling, configuration, and shipment to remote locations.
- Track equipment shipments through delivery, verify receipt of equipment and materials at the designated site, and coordinate return shipments for replaced and defective equipment.
- Coordinate equipment installation activities with remote-site personnel and contractors.
- Verify network connectivity and equipment operation following installation.
- Follow established network engineering standards, installation procedures, and configuration requirements.
Network Troubleshooting & Remote Site
- Coordinate with remote-site personnel to prepare locations for network equipment installations.
- Verify availability of power, network cabling, rack space, grounding, and other site requirements.
- Provide remote and onsite technical support during equipment replacement activities.
- Perform equipment health checks following installation or replacement; verify interfaces, connectivity, link status, and basic network functionality.
- Troubleshoot basic hardware, connectivity, cabling, and network issues.
- Support network outages and service restoration activities at remote sites.
- Escalate complex network or configuration issues to network engineering or other appropriate technical teams.
Starlink Installation Coordination
- Coordinate the installation of Starlink satellite Internet services at designated remote locations.
- Work with Starlink providers, installation contractors, site personnel, and internal network teams to schedule installations.
- Verify site readiness and required installation materials prior to scheduled installation.
- Coordinate delivery and receipt of Starlink equipment.
- Assist with physical installation and connection of Starlink equipment when required.
- Verify connectivity and basic service operation following installation.
- Coordinate resolution of installation or service issues with vendors and internal support teams.
- Maintain installation status, site information, and project documentation.
Project Coordination & Documentation
- Maintain accurate records of equipment installed, removed, or relocated.
- Update network documentation, equipment inventories, and site records as required.
- Identify missing or outstanding equipment, coordinate resolution, and support periodic inventory reviews and audits.
- Communicate installation requirements, schedules, and schedule changes to affected parties.
- Schedule project meetings and installation coordination calls, and document action items and follow-up requirements through completion.
- Follow up with customers following installations to confirm completion and address outstanding items.
- Document installation issues, troubleshooting activities, and resolutions.
- Provide project status updates to network infrastructure and management teams.
- Coordinate schedules and dependencies with vendors, contractors, and internal teams.
Vendor & Contractor Coordination
- Coordinate with equipment vendors, telecommunications providers, Starlink installers, and other contractors.
- Schedule installation and replacement activities.
- Confirm vendor completion of work and verify that installation requirements have been met.
- Escalate unresolved vendor issues to appropriate management or technical resources.
Travel & Field Support
- Travel to remote locations as required to support network equipment replacement and installation projects.
- Perform onsite equipment installation, replacement, testing, and troubleshooting.
- Travel is expected to be limited and generally not exceed 5% of the position's time.
- Follow all applicable company safety, security, and travel requirements.
II. CANDIDATE SKILLS AND QUALIFICATIONS Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Required Skills/Experience
- 4 years - Required - Maintains, analyzes, troubleshoots, and repairs network hardware
- 4 years - Required - Maintains, upgrades, and replaces hardware and software systems
- 4 years - Required - Performs basic operation, monitoring, installation, troubleshooting, relocations, and maintenance of network equipment.
- 4 years - Required - Identifies and resolves basic networking problems
- 4 years - Required - Installs, maintains, moves, and assists in testing and upgrading new and existing network hardware/software.
- 4 years - Required - Collaboration with network and infrastructure teams for root cause analysis and incident resolution
- 4 years - Required - Maintain documentation, standards, and monitoring best practices
- 4 years - Required - Strong troubleshooting and analytical skills
Preferred Skills/Experience
- 4 years - Preferred - Meraki/Cisco network engineering experience
- 4 years - Preferred - Public-sector or regulated environment experience
- 4 years - Preferred - Network+ certification
Vacancy posted 10 hours ago
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