Network Technician

ALCON DTS is an award-winning technology solution provider for the SMB market that helps our partners leverage the power of technology to reach their business goals. We develop strong bonds with our clients and maintain a reputation for responsive, high-quality, and efficient work as well as industry recognition for our thought leadership and growth.

What we are looking for:

The Network Technician will work on challenging technical projects as well as provide assistance on identifying and troubleshooting Computer and Network related problems. The successful candidate will be highly technical and a natural troubleshooter and leader with great customer service instincts. This position will work primarily in our Austin, TX office and requires occasional travel to client sites.

• Understanding of physical and logical network infrastructure, security infrastructure and performance and capacity planning.
• 3+ years of recent, relevant hands-on experience in a similar position
• 3+ years experience installing ,configuring and supporting Meraki, Sonicwall, and Ubiquiti network equipment
• 3+ years experience managing, supporting and troubleshooting Microsoft infrastructures, with expertise in Microsoft environments
• Preferred Work Experience: Managed Service Provider or Consulting environment
• Ability to work collaboratively
• Ability to effectively communicate both written & verbally

Who You Are:

You are a detail-oriented self-starter who takes ownership of your job responsibilities, meets deadlines, and can communicate effectively with teammates, clients, and vendors. You work best in a bold, work-hard, play-hard, environment. You enjoy organization metrics, analytics, team camaraderie and multitasking, all while working in a fun environment.

Requirements For The Position Are:

• Effectively manage multiple tasks ranging in size and complexity for various client infrastructures
• Design, Install / rebuild existing network infrastructure environments
• Configuration, deployment & troubleshooting of firewall technologies including:
• Site to Site VPNs, Security Services, QoS, High Availability, Load Balancing, routing etc.
• Designing, configuring & troubleshooting network infrastructures with the following experience preferred:
• Familiarity with Meraki and UniFi firewalls, routers, switches
• Provide escalation assistance and coaching raining to other Team Members
• Ability to work varying hours both after normal hours and on weekends as needed to minimize client impact
• Ability to lift and move computer and network equipment

We Offer:

• Competitive pay
• Progressive PTO
• Medical/Dental/Vision/Life/Disability available
• Career Development and Coaching
• Fun work environment!