Customer Success Intern - Summer 2027

Customer Success Intern

Responsibilities: Support Customer Success Specialists in delivering a responsive and positive experience to external customers. Assist with routine customer requests, research, documentation, and follow-up, escalating questions as appropriate. Support customer retention activities through timely communication and account coordination. Maintain accurate customer, account, and contract information within applicable systems and coordinate updates with internal partners. Assist with documenting contract modification requests, including item additions, deletions, and term changes. Review customer contract information, expiration dates, usage data, renewal activity, and cancellation information to identify trends and items requiring follow-up. Prepare preliminary account observations, reports, or summaries for review by a Customer Success Specialist. Assist with customer onboarding activities and support coordination of additional Park Place service offerings. Support preparation of routine customer reporting and account review materials. Participate in customer or cross-functional meetings when appropriate and document assigned follow-up items. Assist with communication among customers, Sales team members, Customer Success Specialists, Business Operations Specialists, and other internal partners. Develop working knowledge of Park Place products, services, technology, customer portals, and customer support processes. Demonstrate professional customer service, organization, problem-solving, and communication skills. Manage assigned responsibilities and competing priorities with guidance from the Customer Success team. Assist with maintaining customer, account, and contract information in CRM and other applicable systems. Complete other duties and internship projects as assigned.

Basic Qualifications: Currently pursuing an associate's or bachelor's degree in Business Administration, Marketing, Communications, Sales, Management, or a related field. Interest in developing a career in customer success, customer service, sales support, or business operations. Working knowledge of Microsoft Office applications, including Excel, Outlook, PowerPoint, and Word. Strong written and verbal communication skills. Strong organizational skills and attention to detail. Ability to manage assigned tasks, meet deadlines, and communicate progress. Demonstrated initiative, curiosity, and willingness to learn new systems and processes. Ability to analyze information, identify questions, and seek guidance when needed. Ability to work collaboratively with team members and internal business partners. Professional approach to handling customer and business information.