Front Office Manager - InterContinental New York Barclay
$68k - $75kFull-time
IHG Hotels & Resorts
Do you see yourself as a Front Office Manager? At InterContinental New York Barclay, we are looking for a confident and service-driven leader to oversee our Front Office operations. As the Manager on Duty, you will play a critical role in ensuring seamless operations, guest satisfaction, and hotel safety, while upholding the highest luxury service standards. This is a unique opportunity to take ownership of the hotel, make impactful decisions, and create memorable guest experiences in a dynamic, fast-paced environment Job Overview Assist in managing all aspects of the front office areas which may include but is not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. Serve as Front Office Manager in his/her absence. At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to feel special, cosmopolitan and In the Know which means we need you to:
- Be charming by being approachable, having confidence and showing respect.
- Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership
- of getting things done.
- Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
- Assist in monitoring and controlling labor costs and expenses and achieving revenue and profitability goals.
- Assist in maintaining procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy.
- Lead the Front Office Upsell Program; coordinate training with third party partner, track monthly goals and achievements, and coordinate daily goals and performance.
- Manage expense budgets for Front Office division, inventory, order, and work with suppliers for improved pricing and cost savings.
- Assist in managing the day-to-day activities of the Front Office staff. Schedule employees to ensure proper coverage.
- Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues.
- Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions.
- Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.
- Regulatory agencies - regarding safety and emergency matters
- Other contacts as needed (professional organizations, community groups, local media)
- Ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction.
- Drive Guest Love, Member Recognition, and IHG Rewards Club Enrollment performance; motivate and train colleagues toward reaching metric goals in all 3 categories.
- Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Assist in creating and implementing action plans to correct deficiencies.
- Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations.
- May serve as "manager on duty" as required.
- Perform other duties as assigned including assisting staff with their job functions during peak periods.
- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 50 pounds
- Handling various objects
- Use a keyboard to operate various property management and reservations systems, etc.
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
- Problem solving, reasoning, motivating, organizational and training abilities are used often.
- May be required to work nights, weekends, and/or holidays.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Front Office Manager - InterContinental New York Barclay in New York, NY vacancy
- ...Description Job Description The iconic Elysée New York is seeking an experienced Reservations Manager. This is a rare opportunity for a proven candidate... ...strategies, and collaborates closely with Sales, Front Office, Revenue Management, and Operations teams to deliver...SuggestedFor contractorsFlexible hours
Crescent Hotels & Resorts LLC
New York, NY12 days ago - After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York... ...of their extraordinary locations. As a Rooms Experience Manager, you will be responsible for managing and coordinating guest reservations...Suggested
$40 per hour
...that’s exactly what you’ll do every time you come to work! As a Front Office Manager , you’re not just overseeing daily front office operations -... ...to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your...SuggestedTemporary workLocal areaWorldwideNight shift$110k
...travel.Corporate Traveler has offices across a global network that spans... ..., USA, UK, South Africa and New Zealand. The brand has been... ...record of achieving results while managing demanding expectationsAbility... ...on state.Location - New York, New York If this sounds like...SuggestedFull timeTemporary workPart timeWork at officeLocal areaNight shift$10k - $100k
...and a leading AI platform for managing people, money, and agents, we’... ...sales journey—from uncovering new opportunities and shaping solutions... ....Primary Location: USA.NY.New York City.SanaPrimary Location Base... ...a number of required days in-office each week, we simply spend at...SuggestedFull timeWork at officeRemote workHome officeFlexible hours- Account Executive, AI SaaS | Onsite in New York, NY | Local Candidates Only, 5 Days per Week... ...to work from the company’s Manhattan office five days per week. Remote, hybrid, and... ...committeesStrong prospecting, negotiation, pipeline management, and forecasting skillsPrior experience...Contract workWork at officeLocal areaRemote workRelocation
$325k - $400k
...The company has a presence in London, UK, New York City, Singapore and Tokyo. We are backed... ...efficient and highly automated manner.You will manage the full sales cycle including sourcing... ...Budget: $650 budget to set up your home office space.> Learning & Development:L&D Budget...Remote workHome office$122.5k - $184k
...Account Executive with experience selling into customers in Upstate New York. This Account Executive will coordinate the overall strategy... ...are engaged to execute and win new Pure Customers Drive and manage a healthy and robust pipeline of sales activity to assure quarterly...Flexible hours$97.61k - $130.14k
...an AES you will be tasked with managing, developing, and growing the... ...product portfolio with existing and new customers. You will be... ...candidate may live in the New York City and Northern New Jersey area... ...Abilities:Proficient use of Microsoft Office suite of tools (Microsoft Word...Permanent employmentH1bLive inWork at officeRemote workHome officeNight shift$157.1k - $212.6k
...experience.Your responsibilities as an Account Executive on the City of New York team will be to partner with our customers and develop long-... ...our product offerings.Collaborate with AWS Legal and others to manage complex contract negotiations.Maintain an accurate and robust...Contract workApprenticeshipLocal areaWorldwideFlexible hours- ...service model for high-net-worth customers through our Private Client offering. Join us as a Market Director in New York City and lead a team of Relationship Managers dedicated to delivering best-in-class banking, lending, and investment solutions for affluent clients. Be...Immediate start
$125k
...join a growing and innovative business as a Tendon Seam Account Manager. In this role you will help expand the adoption of our soft... ...our website and learn more about our mission, our team, and the opportunities we offer. SummaryLocation: US - New York, NYType: Full timeFull timeFlexible hours$238k - $297.5k
...in Intelligent Content Management. Our platform enables organizations... ...thrive in the new AI-first era of... ...Redwood City, CA, with offices across the United States... ...Box you will be on the front lines of this massive shift... ...Transparency Provision. New York City Pay Range $238,0...Live inWork at officeShift work3 days per weekBox
New York, NY2 days ago$238k - $297.5k
...in Intelligent Content Management. Our platform enables organizations... ...thrive in the new AI-first era of... ...Redwood City, CA, with offices across the United States... ...Box you will be on the front lines of this massive shift... ...Transparency Provision. New York City Pay Range $238,000...Live inWork at officeShift work3 days per weekBox
New York, NY1 day ago$110k - $150k
...performing Senior Account Executive based in New York. This hybrid role offers a unique... ...of the first sales hires in our new NY office, working directly alongside our Head of... ...contracts and work closely with Account Management and Trading teams for seamless onboarding...Full timeWork at officeHome officeFlexible hoursMOGL
New York, NY2 days ago$81.4k - $99.4k
...United States of America, New York, New York City United States of America, New York, Brooklyn United States of America, New York... ...Description: As part of the Kerr sales organization, the Account Manager will meet or exceed sales goals within an assigned territory....Full timeContract workLive inLocal areaRemote workWorldwideNight shiftAfternoon shiftEnvista Holdings Corporation
New York, NY4 days ago- ...hardest problems - millions of rows, real-time inference, entirely new modalities - are still open, and no one else is working on them... ...Location ~ This role is specifically located in our New York office Life at Prior Labs You'll work alongside...Contract workWork at officeRemote work
Prior Labs
New York, NY1 day ago $90k - $110k
...defense. We're now expanding into new verticals including logistics,... ...Executive out of our New York location, you will be responsible... ...efforts. Build and manage relationships with prospective... ...Location: hybrid, reporting to our office in Flatiron, NY...Work at officeShift workFlowx.ai
New York, NY2 days ago$55k - $60k
...(IP) Sales is responsible for developing new business relationships and serving as the... ...characteristic protected by law. New York City Salary Transparency Compensation... ...Strong interpersonal skills Effective time management skills Bonus Qualifications (Highly...InternshipTransPerfect
New York, NY2 days ago$125k - $175k
...experience. You will not only get a front row seat to what it takes to scale a successful... ...in building relationships and getting new customers on the Levelpath platform,... ...success. This position is based in our New York City office and is expected to work in-office...Work at officeFlexible hoursLevelpath
New York, NY2 days ago$145.4k - $259.1k
...MarketThis is not a traditional project management role. WSP is seeking a proven seller-... ...and wastewater business throughout New Jersey and the New York metropolitan region. This role offers... ...than 15,000 employees in over 300 offices across the U.S., we partner with our...Contract workLocal areaFlexible hours- InterContinental New York Barclay is seeking a Front Office Manager to lead operations and ensure guest satisfaction in a luxury setting. You will manage front office staff, oversee guest registration, and coordinate services to create memorable experiences. This role requires...
$140k - $180k
New YorkLab49 - Sales and Business Development /On-siteWe’re looking for a high-impact Strategic Account Manager to own and grow relationships with some of the world’s leading financial institutions... ...required by S9427A when hiring in New York.Our total rewards program is designed...Contract workTemporary work- ...Manager, (Commercial) Customer Success | New York Hybrid At Workwize, we're helping IT teams to easily equip their remote and global teams with all necessary IT equipment. Our automated SaaS platform simplifies hardware deployment, management, and retrieval with fast...Immediate startRemote workWorldwideFlexible hoursDay shift
$54.5k - $103.75k
...looking for an Account Executive to grow and manage a portfolio of SMB accounts. In this role,... ..., across a set of existing customers and new logo accounts. Develop a deep... ...specific work locations. In California and New York, and select cities in the metropolitan areas...Salesforce
New York, NY5 days ago$250k
...Executive As Iru continues to redefine how organizations secure and manage their digital ecosystems, our enterprise customer base is... .... This is a high-impact, remote role based out of the New York area. Working closely with our distributed team, you will partner...Full timeContract workRemote work$130k - $145k
...on data privacy and organizational risk management. The ideal candidate will adeptly guide prospects... ...-Call Planning meetings to strategize on new engagements and expansion opportunities.... ...to SLED markets Located in: New York or DMV Area Skills: Demonstrable track...Local area$140k - $150k
...Enterprise Account Executive - New York Dataiku is the Platform for AI Success, the enterprise orchestration layer for building, deploying... ...Account Executive at Dataiku, you'll be responsible for managing the entire sales cycle and own a territory with prospects and customers...Flexible hours$60k - $80k
...Account Manager - New York City NY Established, Entrepreneurial, EmpoweredExplore the Opportunities! Chem-Aqua Water Treatment Sales Representative... .... ~ Strong mechanical aptitude. ~ Knowledgeable in MS Office applications (Word, Excel and Outlook). ~ Knowledgeable in...Local areaRemote workFlexible hoursWeekend work$300k - $335k
...Enterprise Account Executive- New York, NY New York, New York About Hightouch Hightouch is an Agentic Marketing Platform powered... .... What We're Looking For: Experience building and managing a pipeline of high-value enterprise accounts. Experience driving...Remote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Front Office Manager - InterContinental New York Barclay. Be the first to apply!
Related searches
- hotel front desk manager New York, NY
- assistant front office manager New York, NY
- front office manager New York, NY
- front desk supervisor New York, NY
- front office supervisor New York, NY
- front desk coordinator New York, NY
- front desk manager New York, NY
- front office New York, NY
- director of front office New York, NY
- front office coordinator New York, NY