Senior Manager, Data Migration

Role Description

As a Senior Manager, Data Migration (internally Senior Manager, Data Operations), you are the driving force behind data migration strategy and execution for our most complex franchise organizations. You own the end-to-end data migration lifecycle, from discovery and planning through execution and validation, ensuring franchise partners experience a seamless transition onto our platform.

• Lead the full data migration lifecycle for franchise partners by conducting structured discovery sessions and designing rigorous transition roadmaps.
• Map legacy data structures and identify critical risks, blockers, or dependencies before the initialization of a migration plan.
• Troubleshoot technical errors or edge cases within platform import environments alongside Product and Engineering stakeholders.
• Translate platform capabilities and constraints into transparent, strategic, partner-facing communications to guide tradeoffs.
• Establish high-trust relationships with franchise operators through data-backed recommendations and sound execution under pressure.
• Align C-suite sponsors, operational leads, and IT contacts around a unified, comprehensive enterprise migration strategy.
• Voice the technical needs of franchise partners during internal planning sessions to help shape the roadmap for data tooling.
• Collaborate with Sales, Onboarding, and Support to ensure seamless customer handoffs from pre-sale through stabilization.
• Build scalable frameworks, toolkits, and playbooks that standardize data delivery across the enterprise portfolio.

Qualifications

• 7-8 years of experience in data operations, technical account management, implementation, or customer success within a SaaS environment.
• Demonstrated expertise directing complex data migrations or technical onboarding programs for multi-location or franchise business models.
• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation.
• Strong technical acumen with structured data and formats (i.e. CSV, JSON, APIs) alongside advanced proficiency in spreadsheet tooling (i.e. Excel, Google Sheets).
• Familiarity with scripting or relational databases is preferred (i.e. Python, SQL).
• Track record of translating complex technical environments into crisp narratives for non-technical executives.
• Experience refining organizational processes, playbooks, and delivery structures in a fast-moving environment.
• Bachelor's degree or equivalent work experience.

Requirements

• Proven resilience to learn from scratch, has a builder mentality and successfully thrive in ambiguity.
• A multi-dimensional background with a breadth of cross-functional interests or depth of specialized mastery.
• Analytical groundings matched with executive presence, enabling you to dissect a data anomaly and present a high-level corporate roadmap with equal clarity.
• Steady decision-making behaviors under compressed timelines, injecting structure where processes do not yet exist.
• True passion for customer outcomes, choosing to evaluate personal success against partner confidence and platform adoption.

Benefits

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k).
• Paid holidays and flexible, take-it-as-you-need-it paid time off.
• Equity in a rapidly growing startup backed by top-tier VCs.
• Monthly tech reimbursements.
• A culture built on innovation that values big ideas, no matter where they come from.