RCM Manager

About Our Company: At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups. We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard. A 2025 Great Place to Work In 2025, Infinx was certified as a Great Place to Work in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S. Summary Description The Revenue Cycle Engagement Leader is a hands-on, deeply engaged operator who owns the success of their client engagements end-to-end. This is not a role for someone who views leadership as delegating tasks and monitoring status reports. We are looking for a leader who lives inside the work–who reads the data daily, anticipates problems before they surface on a client call, and drives solutions with urgency, precision, and grace. The ideal candidate combines elite analytical capability with deep Acute Care & Ambulatory (Technical & Professional Claims) revenue cycle expertise and the executive presence to stand in front of demanding client stakeholders and answer any question put to them. They remain composed and solution-oriented under pressure, absorb difficult client feedback without losing momentum, and consistently convert challenges into measurable results. They lead from the front–inspiring their team, modeling the standard, and holding the line on performance every day. This role reports directly to the Vice President of Acute Care Services. As a member of the Infinx Management Team, the Engagement Leader owns the daily operational health of their assigned clients and leads weekly executive-level meetings with client stakeholders, delivering credible status updates, escalating risks proactively, and presenting a clear, data-driven view of performance, root causes, and forward plans. Location: Remote Job Responsibilities Own the full operational relationship for assigned clients–performance, communication, issue resolution, and strategic direction Lead and inspire a team of coders, billers, collectors, and payment posters, driving daily accountability and measurable performance improvement Manage AR and denials to consistently meet or exceed contractual SLAs, intervening personally when trends move in the wrong direction Proactively monitor daily workflow, productivity, and quality metrics; identify deviations early and implement corrective action immediately–before they become client-visible issues Serve as a strategic engagement leader and Cerner SME to guide client through system build, configuration, and workflow design for a new hospital implementation Design, refine, and execute client-specific processes and workflows that scale with volume and hold up under audit Build and deliver executive-level reporting and dashboards that tell a clear story: what is happening, why, and what is being done about it Lead weekly client executive meetings with formal agendas, polished presentations, and the analytical depth to answer any question asked–including unfriendly ones Develop ad-hoc analyses and presentations that respond to client questions accurately, professionally, and on short timelines Partner with internal teams, such as operations, technology, product, and client success, to remove barriers and accelerate solutions Represent Infinx on corporate projects and initiatives that extend beyond the assigned book of business Support new client expansion, implementation, and go-live activity Mentor, coach, and develop team members; manage performance directly and constructively Maintain full compliance with HIPAA and all client confidentiality obligations Do what it takes to deliver–including non-standard hours when the situation requires it Other duties as assigned Core Competencies Hands-on ownership: Treats every client engagement as their own business. Is not satisfied reading dashboards but reviews work queues, listens to calls, opens accounts, and verifies that what is being reported matches what is actually happening. Anticipatory problem-solving: Spots leading indicators of trouble–shifts in denial rates, aging buckets, payer behavior, staffing productivity–and acts on them before they elevate. Does no wait for a client to raise an issue to address it. Deep domain expertise: Commands a working knowledge of acute care hospital revenue cycle operations: AR follow-up, denial management, charge capture, payment posting, credit balance resolution, underpayment recovery, and the end-to-end lifecycle of a claim across both facility and professional billing. Payer fluency: Expert-level understanding of Medicare IPPS and OPPS, Medicaid, Tricare, VA, and commercial payer behavior, including contract interpretation, appeal pathways, and reimbursement methodology (DRG, APC, EAPG, fee schedules, etc.). Analytical rigor: Uses revenue cycle data to drive decisions, not to decorate slides. Comfortable building, interrogating, and defending models, pivot analyses, and trend work. Can explain every number on every slide and trace it back to its source. Executive presence under pressure: Presents with clarity and confidence to demanding C-suite and VP-level client stakeholders. Handles pointed, skeptical, or harsh questioning without defensiveness. Stays composed, solution-oriented, and credible. Strategic thinking: Understands the correlation between staffing, productivity, net cash collected, avoidable write-offs, and the client's bottom line. Makes resource and prioritization decisions with that full picture in view. Process discipline: Creates, reviews, updates, and implements process improvements that reduce avoidable write-offs and measurably lift performance. Holds team members accountable through clearly defined standards and expectations. Communication and de-escalation: Communicates flawlessly in writing and verbally. De-escalates client, team, and peer conflict with professionalism. Delivers difficult messages directly while preserving the relationship. Adaptability: Adjusts to shifts in direction, priority, or scope and executes through change without losing momentum. Team leadership: Inspires and develops remote staff in a high-volume, high contact environment. Drives performance without burning people out. Job Requirements: Bachelor's degree from an accredited college or university preferred 5-7 years of experience managing back-end revenue cycle teams in a hospital directly or through healthcare outsourcing environment as well as professional claims Certified Revenue Cycle Representative (CRCR) or equivalent industry certification preferred Lean Six Sigma training and prior continuous improvement experience preferred Prior P&L or client-account ownership experience preferred Experience presenting to hospital CFOs, VPs of Revenue Cycle, or equivalent executive stakeholders preferred Hands‑on experience with Cerner RCM build and configuration, with a strong understanding of end‑to‑end revenue cycle workflows and the ability to advise clients on system setup, configuration decisions, and best practices Demonstrated hands‑on leadership of client engagments–not purely supervisory or administrative oversight Deep working knowledge of acute care EHR systems, including Epic, Cerner, Meditech, and CPSI Strong analytics and data‑driven decision‑making skills Proficiency with Excel at an advanced level (pivots, lookups, complex formulas, structured analysis) Expert‑level PowerPoint and executive presentation skills–formal agendas and polished decks are the default for every client meeting Proved track record of identifying cashflow risks early and executing corrective plans that produced measurable results Experience leading and developing remote teams in a contact‑center‑style production environment Outstanding organization and time management; able to run multiple client engagements and AR portfolios simultaneously without dropping detail Willingness to work beyond standard hours when client situations require it Company Benefits and Perks: Access to a 401(k) Retirement Savings Plan. Comprehensive Medical, Dental, and Vision Coverage. Paid Time Off. Paid Holidays. Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services. #J-18808-Ljbffr