Auto Physical Damage Appraiser - Field

Auto Physical Damage Appraiser – Field This position supports the Auto Physical Damage Operation by providing material damage claims handling for insurance policies written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include analyzing and evaluating vehicle damage to assist in writing estimates, reviewing estimates, validating compliance, and determining repair costs. Communication with members, vehicle owners, body shops, and others will be required pertaining to the repair process and costs. The role works within specific limits and authority to resolve claims with well‑defined procedures. Work typically includes repairs and total loss estimation of moderate to significant complexity. Job Duties Utilize physical inspections to complete accurate and thorough estimates for vehicle repair that are compliant with company guidelines, industry standards, and applicable laws and regulations. Determine accident‑related damages and vehicle repairability. Communicate and interact with a variety of individuals including insureds, claimants, repair facilities, internal claims staff, and others to explain the claim process, repair process, coverage or policy language as applicable. Provide clear and concise documentation to support estimated damage via photos and detailed descriptions in claim files on company systems. Negotiate within settlement authority to resolve claims, including dispute resolution regarding repair costs and/or coverage. Coordinate with internal departments and respond quickly to customer needs and inquiries. Assist with catastrophe duties as required. Exercise a higher degree of discretion and independent judgment in analysis and problem solving to effectively manage losses. Determine policy obligations by assessing damage components of the loss and investigating and differentiating between allegations and facts in each loss. Respond quickly and effectively to customer needs and problems. Independently resolve claim exposures within level of authority. Qualifications Associates Equivalent combination of education and experience. Preferred Vocational Equivalent combination of education and experience. Preferred Bachelors Equivalent combination of education and experience. Preferred 4–6 years Claims experience. Preferred 4–6 years Estimating experience. Preferred advanced understanding of automotive repair processes, vehicle systems, and damage assessment. Ability to accurately estimate repair costs and a detailed understanding of estimating software platforms. Knowledge of Microsoft Office suite, general computer software and advanced line‑of‑business technical software skills, including CCC Estimating Platform. Excellent organizational and planning recognition skills. Excellent oral and written communication skills. Interpersonal skills. Customer service experience. Judgment/Decision making skills. Ability to identify and resolve complex issues related to damage assessment and repair cost. Commitment to continuous education. Flexibility to assist on catastrophe duty within the extended organization. Valid Driver’s License, acceptable Department of Motor Vehicles record and minimum liability insurance issued by State. Required Collision Repair & Refinish Certification Tests (B Series). Automotive Service Excellence Industry certifications such as I‑CAR Platinum or ASE (preferred). Pay Starting pay range: $35.94 – $47.87 per hour. Full‑time positions are eligible to participate in an incentive program based upon organization, team, and personal performance. Benefits Health coverage for medical, dental, and vision. 401(K) savings plan with company match and pension. Tuition assistance. Floating holidays and PTO for community volunteer programs. Paid parental leave.Wellness programs. Employee discounts (membership, insurance, travel, entertainment, services, and more). Equal Employment Opportunity Statement AAA is an Equal Opportunity Employer. Our organization participates in E‑Verify. The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Unincorporated Los Angeles County regulation, and the California Fair Chance Act. #J-18808-Ljbffr MS ACSC Management Services Inc