Customer Success Manager

Customer Success Manager This role is an opportunity to shape lasting relationships with enterprise customers in a fast-growing AI and SaaS environment. You will own a portfolio of strategic accounts and guide customers throughout the post-sale journey, from onboarding through renewal and expansion. Your work will directly influence adoption, retention, revenue growth, and the long-term value customers realize from the platform. You will partner with technical and business stakeholders, translating complex technology into practical solutions and measurable outcomes. The position is highly hands-on, combining customer strategy, relationship management, technical conversations, and commercial growth. You will collaborate closely with internal teams to resolve challenges, identify opportunities, and continuously improve the customer experience. This is a fully remote role for candidates based on the U.S. East Coast, with significant autonomy and room to make a visible impact. Accountabilities: As a Customer Success Manager, you will manage enterprise relationships throughout the customer lifecycle, balancing strategic account leadership with hands-on execution. Key responsibilities include: Own a portfolio of enterprise customers and serve as their primary point of contact throughout the post-sale lifecycle, including renewals and expansions. Lead successful customer onboarding and drive product adoption by working with stakeholders at different organizational levels. Run customer kick-off calls, project meetings, Quarterly Business Reviews, renewal discussions, and other strategic engagements. Identify and develop expansion opportunities, including upsell and cross-sell initiatives that contribute to revenue growth. Proactively identify customer challenges, manage escalations, and maintain clear and consistent communication. Drive business value realization by helping customers achieve measurable outcomes and continuously communicating that value through data, insights, and results. Maintain accurate account health assessments and renewal forecasts to support retention planning. Develop strong relationships with technical, IT, and business stakeholders and confidently navigate technical conversations. Understand customer needs and translate them into actionable internal priorities through effective cross-functional collaboration. Contribute to a scalable customer success approach as the organization and customer portfolio continue to grow. Requirements: The ideal candidate combines customer success expertise with commercial awareness, technical fluency, and strong relationship-building skills. You should be comfortable working independently in a startup environment and capable of engaging confidently with enterprise customers. Experience managing a portfolio or book of business, including onboarding, QBRs, renewals, and ongoing account management. Proven experience driving upsells and cross-sells and contributing directly to revenue growth. Experience working with large customers in a SaaS or technology environment. Previous experience in a technical role or regular experience working directly with technical and IT stakeholders. Ability to understand technical products and explain them credibly to customers and business stakeholders. Ability to deliver short product demonstrations and configure business logic independently when needed. Strong customer relationship management skills and a track record of building lasting partnerships. Excellent interpersonal and communication skills, with the ability to communicate clearly and effectively with diverse stakeholders. Highly structured and organized approach to managing multiple customers, priorities, and initiatives. Strong problem-solving skills and sound judgment around when and how to escalate technical or customer issues. Demonstrated ability to collaborate effectively with internal and external stakeholders across functions. Comfortable working in a hands-on, fast-paced startup environment where priorities can evolve quickly. Must be located in and a resident of the United States, with preference for candidates on the East Coast. Must be authorized to work in the United States, as visa sponsorship is not available for this position. Benefits: Base salary of $85,000–$102,000 for mid-level candidates, plus equity and $15,000–$18,000 commission. Base salary of $107,000–$128,000 for senior-level candidates, plus equity and $18,000–$22,000 bonus. Fully remote work environment. Flexible working hours. Dedicated remote-work budget. Professional development stipend. Six paid education days to support continued learning and career growth. Unlimited paid time off. Paid sick leave and public holidays. MacBook and additional technology to support your work. Health benefits. 401(k) contribution with up to a 4% employer match. Equity options. Regular remote team events and an annual company-wide offsite. Jobgether