Customer Success Manager
$75k - $100kSmartly
Customer Success Manager New York, New York, United States Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed? We're looking for a dynamic Customer Success Manager to join us, as part of our growing Enterprise Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation. In this role, you will manage a growing book of business and drive adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You function as the crucial link between customers, partners like Facebook, TikTok, Pinterest and Snapchat, and our Product Development teams. You will be delivering first-class support, challenging the status quo and building solutions for business needs and outcomes. As a Customer Success Manager at Smartly.io you will... Act as the main point of contact for customers to deliver an exceptional customer experience and ensure they get the most value out of their social advertising Become a specialist in the Smartly.io platform and digital advertising in general so as to be able to continuously solve problems for customers and provide best practices and consultative advice Build and foster strong relationships with customers as well as partners like Facebook and Pinterest Be the voice of customers to inform our sales process and product roadmap Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering Help Smartly.io build a world-class Customer Success organization; contribute to build a library of knowledge that differentiates us from competitors and helps win and retain customers, optimize existing processes within the company and actively enhance all Customer Success initiatives We are looking for you if you... Possess 5+ years of relevant experience in a customer success or similar customer-facing function Have advanced knowledge of social advertising (Facebook, Pinterest, Snapchat etc) Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals Have a results-driven mentality, with a bias for action and collaboration Are able to explain complex concepts clearly and translate data into insights Have self-driven, entrepreneurial spirit Have strong spoken and written communication skills Are able and willing to travel for meetings, conferences and industry events (when possible) Perks & Benefits Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days Generous healthcare packages & mental health benefits Monthly wellness benefit and learning reimbursement opportunities 401K plus matching & equity grants for all new Smartlies Volunteer time off days & company donation matching opportunities Choice of computer (MAC or PC) And so much more The base pay range for this position is as mentioned below per year, plus annual bonus. We take into consideration an individual's background, expertise, and experience in determining final salary. In addition to annual salary, Smartly's total rewards provide employees with stock options, medical/dental/vision insurance, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick days, life insurance and disability benefits. To learn more visit This information is provided in accordance with applicable law. Base pay information is based on market location. Salary in USD: $75,000 - $100,000 #LI-HYBRID About Smartly Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice.
$200k - $265k
...build beneficial AI systems. ABOUT THE ROLE Join Anthropic's Customer Success team in a high-impact role driving AI adoption across our Industry segment. As an Enterprise Customer Success Manager for Industries, you'll be the strategic partner and a trusted advisor...SuggestedFull timeWork at officeVisa sponsorshipFlexible hours$110k - $150k
...20M to date. Brand-name financial institutions already rely on Greenboard — and we're growing fast. About the Role As a Customer Success Manager, you'll own the end-to-end relationship for a portfolio of Greenboard's most important clients and reselling partners. You...SuggestedFull timeRemote workFlexible hours$100k - $130k
...Overview Role: Customer Success Manager Location: New York, NY (5 days/week in-office) Base Salary: $100,000-$130,000 Equity: Competitive Initial Equity Package + refreshers Experience: 3+ Years About Pillar Pillar is building the next-generation...SuggestedFull timeWork at officeFlexible hours$90k - $105k
...location, no matter who, what, or where a customer is. With 30 offices across the globe and... ...join Dataseat’s (dataseat.com) [ Customer Success team in New York. We’re looking for a... ...understanding their business goals and challenges * Manage end-to-end campaign execution, including...SuggestedFull timeWork at officeLocal areaRemote work3 days per week$81k - $160k
Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer... ...hybrid working model. THE ROLE As a Customer Success Manager, you are the trusted advisor helping customers navigate their...SuggestedFull timeWork experience placementLocal areaWorldwideFlexible hours$110k - $115k
Dealpath is looking for a self-motivated Customer Success Manager to join our growing team in New York City, New York! As a Senior CSM at Dealpath, you'll own a portfolio of enterprise and strategic accounts, typically 30 to 40, for firms like Blackstone, MetLife,...Full timeContract workWork at officeFlexible hours$71k - $118.3k
...2002, empowering organizations to build successful workforces and create a purposeful workplace... ...following link: About our Team: The Customer Success & Delivery team sits at the... ...Leadership Team, the Onboarding Customer Success Manager is responsible for onboarding and...Full time$93k - $171k
...industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. As a Senior Customer Success Manager, you will be the strategic architect of the customer journey for our elite Evergreen//One and Evergreen//Flex subscription...Full timeWork at officeFlexible hoursWeekend work$153k - $181k
...software, services, and legal infrastructure that founders use to manage equity, fund managers use to run administration and reporting... ...page [ THE TEAM YOU’LL WORK WITH The Enterprise Customer Success team here at Carta is our most advanced relationship management...Full timeShift work$100k
DescriptionThe Customer Success Manager (CSM) is responsible for managing a set of Fortune 500 company relationships (brands, publishers, data providers) under the guidance of the Director of Customer Success, working with solutions engineering, support and commercial...Work at officeFlexible hours$150k - $165k
...York / San Francisco or New YorkBusiness - Customer Experience /Full Time /HybridJoin... ...powered business planning and performance management platform built for agility and scale. We... ...we’d love to hear from you.As a Customer Success Manager (CSM), you’ll ensure our customers...Full time$100k - $125k
Customer Success is the front line of VTS’s retention engine. As a Customer Success Manager (CSM), you are the tactical expert who partners directly with commercial real estate teams to ensure they are extracting maximum value from our platform.With the support of powerful...Work at officeWorldwideFlexible hours$116.2k - $193.8k
SummaryWe are looking for a highly motivated and hard-working professional to join our Customer Success Team specializing in Real Time Solutions.Customer Success Managers (CSMs) help clients realize value from LSEG solutions. In this role, you will support a defined book...Full timePart timeInternship$116k - $159.5k
...is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.About the role:The Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the SLED Sector at Okta. You will report...Local areaWorldwideFlexible hoursShift work- ...put the global economy within everyone's reach while doing the most important work of your career.About the teamStripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will...
$101k - $135.15k
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions...Work at office$132.89k - $166.11k
...cards and banking with intuitive spend management, bill pay, and travel software, Brex enables... ...manual expense and accounting tasks for customers so they can focus on what matters most.... ...What you’ll doAs an Enterprise Customer Success Manager, you will serve as a financial...Work at officeRemote workWork from home- ...in what they're doing!We're committed to bringing passion and customer focus to the business.About AVIDAvid creates the digital... ...live concerts.Job SummaryWe are seeking an Enterprise Customer Success Manager (CSM) to lead value-driven partnerships with our large, high-...Full timeRemote work
$100k - $125k
Your ImpactThe Enablement Manager drives the success of our Customer success teams and how they interact with and bridge the communication among our sales and additional customer-facing teams. They are responsible for analyzing the current environment, developing, delivering...H1bVisa sponsorship$128.2k - $192.2k
...hard work pay off, for our people, our customers, and the world around us. As a Fortune 5... ...0 company and a leading AI platform for managing people, money, and agents, we’re shaping... ...right place.About the RoleAs a Customer Success Manager, you will work with leading organizations...Full timeWork at officeRemote workHome officeFlexible hours$110k - $135k
About the Role:PubMatic is looking for a Customer Success Manager, Demand Facilitation to help develop our CTV and Data/Commerce Media business. We seek an individual with deep programmatic video experience and a strong understanding of the Data Curation and Commerce Media...Work at officeRemote work$265k - $320k
...ABOUT THE ROLE At Anthropic, we believe the next generation of Customer Success looks fundamentally different; most customer outcomes will... ...without a human in the loop. As a Success Programs Manager, you'll own a portfolio of those programs and flex across whatever...Full timeWork at officeVisa sponsorshipFlexible hours- ...EverCommerce, a leading service commerce platform, is seeking a Manager, Customer Success to lead the Bold Group's strategic enterprise accounts and shape customer outcomes. The role combines hands-on leadership with executive-level engagement, overseeing a team of Customer...Remote work
- ...unified data loss prevention and insider risk management platform that protects sensitive data... ...endpoint devices, and more. Hundreds of customers, spanning AI innovators to top 10 banks,... ...the role: As an Enterprise Customer Success Manager at Nightfall AI, you will own strategic...Remote work
$100k - $130k
...make, both internally and outwardly to our customers. We actively encourage Elliptities to... ...centric professional with experience in managing SaaS renewals? Are you looking for your... ...!The Impact You Will Have:As a Customer Success Manager for the Mid‑Market segment, you...Remote workHome office- ...Location: Remote Position Department: Customer Success Reports To: Director, Customer Success Job Summary As a Customer Success Manager at CINC you are accountable for driving customer adoption, value realization, and renewal success across your assigned portfolio. You...Remote work
$130k - $150k
...office by design. For example, our engineering team in India works primarily from our Gurugram office. Role: As an Enterprise Customer Success Manager at SentiLink, you’ll be responsible for providing our customers with the highest level of service and business insight....Live inWork at officeRemote workHome officeFlexible hours$120k - $165k
...Revenue.io is seeking a Customer Success Representative to drive customer engagement and success through its AI-driven platform. In this... ...include empathy, curiosity, persistence, and strong client management skills. The position offers competitive compensation, with on...Remote workFlexible hours- ...A leading benefits technology company is seeking a Customer Success Manager to oversee 30+ commercial and enterprise accounts. You will foster strong relationships to ensure client satisfaction and success by guiding customers in leveraging the product effectively. The...Remote workFlexible hours
$26 - $28 per hour
...Customer Success Manager – PetDesk | Remote (US) PetDesk is seeking a Customer Success Manager (CSM) to own the post-sales experience for veterinary practices. This full-time, remote role offers $26–$28/hour plus eligibility for a performance-based bonus program. The...Hourly payFull timeRemote work
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