Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Success Manager

$75k - $100k

Smartly

Customer Success Manager

New York, New York, United States

Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?

We're looking for a dynamic Customer Success Manager to join us, as part of our growing Enterprise Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation.

In this role, you will manage a growing book of business and drive adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You function as the crucial link between customers, partners like Facebook, TikTok, Pinterest and Snapchat, and our Product Development teams. You will be delivering first-class support, challenging the status quo and building solutions for business needs and outcomes.

As a Customer Success Manager at Smartly.io you will...
  • Act as the main point of contact for customers to deliver an exceptional customer experience and ensure they get the most value out of their social advertising
  • Become a specialist in the Smartly.io platform and digital advertising in general so as to be able to continuously solve problems for customers and provide best practices and consultative advice
  • Build and foster strong relationships with customers as well as partners like Facebook and Pinterest
  • Be the voice of customers to inform our sales process and product roadmap
  • Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering
  • Help Smartly.io build a world-class Customer Success organization; contribute to build a library of knowledge that differentiates us from competitors and helps win and retain customers, optimize existing processes within the company and actively enhance all Customer Success initiatives
We are looking for you if you...
  • Possess 5+ years of relevant experience in a customer success or similar customer-facing function
  • Have advanced knowledge of social advertising (Facebook, Pinterest, Snapchat etc)
  • Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals
  • Have a results-driven mentality, with a bias for action and collaboration
  • Are able to explain complex concepts clearly and translate data into insights
  • Have self-driven, entrepreneurial spirit
  • Have strong spoken and written communication skills
  • Are able and willing to travel for meetings, conferences and industry events (when possible)
Perks & Benefits…
  • Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
  • Generous healthcare packages & mental health benefits
  • Monthly wellness benefit and learning reimbursement opportunities
  • 401K plus matching & equity grants for all new Smartlies
  • Volunteer time off days & company donation matching opportunities
  • Choice of computer (MAC or PC)
  • And so much more…

The base pay range for this position is as mentioned below per year, plus annual bonus. We take into consideration an individual's background, expertise, and experience in determining final salary. In addition to annual salary, Smartly's total rewards provide employees with stock options, medical/dental/vision insurance, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick days, life insurance and disability benefits. To learn more visit This information is provided in accordance with applicable law. Base pay information is based on market location.

Salary in USD: $75,000 - $100,000 #LI-HYBRID

About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice.

Vacancy posted 6 hours ago
Similar jobs that could be interesting for youBased on the Customer Success Manager in New York, NY vacancy
  •  ...put the global economy within everyone's reach while doing the most important work of your career.About the teamStripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will... 
    Suggested

    Stripe

    New York, NY
    1 day ago
  • $90k - $120k

    New York, New YorkCustomer Success - Customer Success Managers /Full-Time /On-siteShape the future of Search. About BrightEdge BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business... 
    Suggested
    Full time

    BrightEdge

    New York, NY
    1 day ago
  • $100k - $125k

    Your ImpactThe Enablement Manager drives the success of our Customer success teams and how they interact with and bridge the communication among our sales and additional customer-facing teams. They are responsible for analyzing the current environment, developing, delivering... 
    Suggested
    H1b
    Visa sponsorship

    DISCO

    New York, NY
    1 day ago
  • $97.5k - $162.5k

    Job DescriptionCome join the LSEG team! Customer Success Managers (CSMs) connect our most strategic clients to LSEG’s portfolio of quant and feed solutions. This specialist plays a vital role in ensuring our customer’s unleash the full power of LSEG by discovering and implementing... 
    Suggested
    Full time
    Part time
    Internship

    London Stock Exchange Group

    New York, NY
    1 day ago
  • $100k

    DescriptionThe Customer Success Manager (CSM) is responsible for managing a set of Fortune 500 company relationships (brands, publishers, data providers) under the guidance of the Director of Customer Success, working with solutions engineering, support and commercial... 
    Suggested
    Work at office
    Flexible hours

    InfoSum

    New York, NY
    1 day ago
  • $116.2k - $193.8k

    SummaryWe are looking for a highly motivated and hard-working professional to join our Customer Success Team specializing in Real Time Solutions.As a Customer Success Manager, you'll be at the center of our customer relationships—partnering with business and technical stakeholders... 
    Full time
    Part time
    Internship

    London Stock Exchange Group

    New York, NY
    1 day ago
  • $132k - $165k

     ...queries and business insights, providing an intuitive interface for users of all technical backgrounds.We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our... 
    Full time
    Work at office

    Sigma Computing

    New York, NY
    1 day ago
  • $150k - $165k

     ...York / San Francisco or New YorkBusiness - Customer Experience /Full Time /HybridJoin...  ...powered business planning and performance management platform built for agility and scale. We...  ...we’d love to hear from you.As a Customer Success Manager (CSM), you’ll ensure our customers... 
    Full time

    Pigment

    New York, NY
    3 days ago
  • $110k - $125k

    About the Role:PubMatic is looking for a Customer Success Manager, Demand Facilitation to help develop our CTV and Data/Commerce Media business. We seek an individual with deep programmatic video experience and a strong understanding of the Data Curation and Commerce Media... 
    Work at office
    Remote work

    PubMatic

    New York, NY
    2 days ago
  • $66.31k - $70k

     ...Title - Customer Success Account Manager, Disclosure Engagement Salary - $66,313 - $70,000 Location - New York About CDP CDP is a global non-profit that runs the world’s only independent environmental disclosure system. As the founder of environmental reporting... 
    Full time
    Work at office
    Local area

    Cdp Global

    New York, NY
    1 day ago
  • $150.1k - $227k

     ...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And...  ..., and you are the future of Salesforce.The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-... 
    Full time
    Work at office
    Flexible hours
    Shift work
    3 days per week

    Salesforce

    New York, NY
    1 day ago
  • $100k - $130k

     ...make, both internally and outwardly to our customers. We actively encourage Elliptities to...  ...centric professional with experience in managing SaaS renewals? Are you looking for your...  ...!The Impact You Will Have:As a Customer Success Manager for the Mid‑Market segment, you... 
    Remote work
    Home office

    Elliptic

    New York, NY
    5 days ago
  • $130k - $140k

     ...Customer Success Manager | NY, NY | (OTE): $130,000 - $140,000 | Full-Time (on-site) About the Company Equal Access is partnering with a well-established, fast-growing technology company transforming operations within the hospitality and property management space... 
    Full time
    Contract work
    Temporary work
    Work at office

    Equal Access

    New York, NY
    4 days ago
  •  ...companies the power to understand every customer, automate at scale, and build their go-to...  ...place. About the Role Customer Success is central to how we build, grow, and deliver...  ...Customer Success role focused on managing a small portfolio of strategic accounts.... 
    Work at office

    attio

    New York, NY
    1 day ago
  •  ...in person in New York. About the role The Provider Success team at Forus is responsible for what happens once a medical...  ...expand the impact they receive from the platform. As a Customer Success Manager, you will own that journey end-to-end for a portfolio of provider... 
    Full time
    Work at office

    Forus Inc

    New York, NY
    3 days ago
  •  ...Customer Success Manager Customer Success Manager Location: Hybrid in New York City (3 day in-office requirement) Qualifications: ~3+ years of experience in Customer Success, Account Management, Sales, or any client facing role. ~1+ years experience utilizing... 
    Ongoing contract
    Work at office
    Flexible hours

    Melio

    New York, NY
    5 days ago
  •  ...Customer Success Team Member Vendelux is building the category-defining platform for event marketing intelligence. Events are one of the...  ...tailor solutions effectively. Create strategic plans for managing client relationships and develop clear and compelling business... 
    Work at office

    Vendelux

    New York, NY
    4 days ago
  • $140k - $160k

     ...Customer Success Manager Layer Health was founded in 2023 by leading machine learning researchers from MIT and Harvard Medical School. We are building an AI layer that can accurately and scalably synthesize information from medical records, with the mission to reduce... 
    3 days per week

    Venturefizz Product Management Community

    New York, NY
    2 days ago
  •  ...The Role We are looking for a Customer Success Manager to join our growing team. As a crucial early hire, you will play a pivotal role in shaping our customer success strategy and ensuring our clients achieve maximum value from our platform. You will work closely with... 
    Apprenticeship
    Work at office
    Local area

    ASSURED

    New York, NY
    4 days ago
  • $81k - $160k

     ...Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer...  ...our hybrid working model. The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate their... 
    Work experience placement
    Local area
    Worldwide
    Flexible hours

    MongoDB

    New York, NY
    2 days ago
  •  ...week). We are seeking NYC-based candidates or those open to relocation to NYC. Role Overview PermitFlow is seeking a Customer Success Manager to support our midmarket customer base. Reporting directly to the VP, Customer Success, you'll be responsible for driving... 
    Full time
    For contractors
    Work at office
    Relocation
    Home office
    3 days per week

    PermitFlow

    New York, NY
    5 days ago
  • $125k - $235k

     ...growing fast, and this role owns the full customer lifecycle for a dynamic portfolio on the...  ...and scaled programs that let Customer Success keep pace with Gamma's growth, and experiment...  ...experience in Customer Success, Account Management, or a similar customer-facing role, with... 
    Full time
    Work at office
    Work from home

    Gamma

    New York, NY
    5 days ago
  • $10k

     ...mobile editor, enterprise-grade hosting, security, database management, and automatic scaling that grows with your business. You can...  ...to build, this is your moment. About the Role As a Customer Success Manager, you'll own a portfolio of strategic accounts across... 
    Work at office
    Local area
    Relocation
    3 days per week

    Bubble PC

    New York, NY
    3 days ago
  • $90k - $110k

     ...practitioners, CMG has completed three successful fundraising rounds and is backed by a group...  ...by 25 investment banks and 135 asset managers representing over $40 trillion in AUM. For...  ...CMG is seeking a self-motivated Customer Success Manager (CSM) to join our dynamic... 
    Work at office
    Remote work
    Flexible hours

    Capital Markets Gateway

    New York, NY
    4 days ago
  • $90k - $120k

     ...Customer Success Manager Location: NYC hybrid Compensation: $90k-$120K + equity About Passage Health Passage Health is a fast-growing Series A startup on a mission to improve the quality and accessibility of autism care through technology. The diagnosis... 

    Passage Health Inc

    New York, NY
    2 days ago
  •  ...Customer Success / Account Manager Location: New York, NY Work Model: Hybrid Industry: AI / vertical SaaS for home services Compensation: $100K-$130K base, $200K OTE A bootstrapped, profitable startup building AI agents for the home-services industry (HVAC... 

    TalentPluto

    New York, NY
    3 days ago
  •  ...raised our Series B and have grown 800% over the last 12 months. The Opportunity We are seeking a skilled and dedicated Customer Success Manager with a background in SaaS in customer success or account management. This role is central to ensuring that our customers... 
    Contract work
    Work at office
    Remote work
    Visa sponsorship
    Relocation package
    Flexible hours

    IVO Inc

    New York, NY
    3 days ago
  •  ...early partners that include many of the most innovative services teams like Etsy, Samsara, Brooks, Carta, and Notion. The Customer Success Manager is tasked with working with our growing customer base and working closely with cross-functional partners to deliver clear... 

    A S S E M B L E D

    New York, NY
    2 days ago
  •  ...As a Customer Success Manager at Campfire , you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You will be the primary partner to finance and accounting teams, ensuring customers realize measurable value... 

    Campfire Software, Inc

    New York, NY
    5 days ago
  • $130k - $155k

     ...TLV, NYC, LDN, and LIS. We're growing and looking for another important piece of the puzzle. Is it you? As a Customer Success Manager, you will act as a strategic advisor to Shield's customers, guiding them to achieve measurable business outcomes and... 
    Worldwide

    Shield Inc

    New York, NY
    4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Success Manager. Be the first to apply!