Manager On Duty

Department: HOL Administration

Property: Holdenville Casino

Location: Holdenville, OK, US, 74848

Full-Time/Part-Time: Full Time

Summary:
Direct, organize, coordinate, and oversee all departments during the assigned shift to ensure guests have an
exciting gaming experience. Assumes operational responsibility, and exercises final authority during the shift in
the absence of the directors and/or General Manager. To execute established rules on gaming policies, standard
operating procedures, Minimum Internal Control (MIC) compliance procedures and Office of Public Gaming
(OPG) policies. Provides daily results of shift operations, and submits reports as directed. Always presents a
positive image in the casino and community

Responsibilities:
1. Ensures the best possible guest service and addresses guest and employee needs in courteous and
prompt manner.
2. Maintains open communication between departments and acts as a liaison between operational and
administrative personnel. Builds and promotes teamwork to ensure a unified and efficient operation.
3. Ensures compliance with gaming rules and regulations (SOP, MICS & OPG), tribal laws and mandates,
and enforces controls to protect assets.
4. Performs management functions as needed and provides direction/guidance to shift personnel.
5. Monitors shift staffing levels to ensure all departments are adequately staffed.
6. Identifies areas in need of attention and provides advice and/or resolutions concerning operational
deficiencies in order to maintain the highest level of operation.
7. Maintains security access to sensitive areas during working hours.
8. Additional duties as may be assigned.