Advanced Medical Support Assistant

Department: Department of Veterans Affairs Advanced Medical Support Assistant (AMSA) located at the Wilmington, NC Health Care Center, is responsible for all duties required in the coordination of patient care, performing a full range of duties related to scheduling and patient flow within an interdisciplinary coordinated care delivery model. Key Responsibilities VA Careers - Medical Support Assistant: The Advance Medical Support Assistant (AMSA) responsible for assuring accurate, complete, and timely appointment management and the coordination of all administrative information between the professional staff and the patient. The AMSA provides essential administrative clinic management and scheduling support to Physicians, Physician's Assistants, Advanced Registered Nurse Practitioners, Nurses, Dietitians, BH, Social Workers, and other administrative and professional staff throughout the service area to include the emergency department.Duties listed be low but not limited to: Administrative scheduling and appointment coordination for diagnostic testing, and consultative appointments, diagnostic and medical procedures for multiple clinical services. Proficient in typing, possessing speed, accuracy, and proper grammar, due to the significant amount of documentation. Responsible for greeting, receiving, monitoring virtual Veterans and routing all F2F Veterans who report to the facilities for scheduled and unscheduled examinations, procedures, and appointments, ensuring that the patients are electronically checked in for their appointments. Responsible for updating all information. Demonstrates the ability to anticipate problems, prevent their recurrence, brainstorm solutions, and recommend changes for program improvement when indicated through discussion with peers, the Supervisor and other team members. Work Schedule: Monday - Friday; 8:00am to 4:30pm Compressed/Flexible: Not Available Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements & Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Which agency is hiring for this position? This position is with Veterans Health Administration, Department of Veterans Affairs. What is the salary for this position? The posted pay range is $51258 – $66636/yr. What is the application deadline? Applications close on 2026-10-27. Who is eligible to apply? This position is open under the 'Public' hiring path. #J-18808-Ljbffr U.S. Department of Veterans Affairs