Digital Product Owner

Software Technology Inc

Digital Product Owner (DPO) – AI & Contact Center Automation

Location: Remote (Associated with Colorado Springs Campus)

Role Overview

This role functions as a Digital Product Owner (DPO) within the Omni Enablement business unit. You will serve as the primary liaison between business stakeholders and IT delivery teams, acting as the "Voice of the Contact Center". The primary focus of this position is the strategic development and deployment of AI-enabled capabilities to modernize contact center operations.

Key Responsibilities

Backlog Management: Own and prioritize the product backlog, including new features, technical defects, and automation requirements.
AI & Automation Leadership: Identify and prioritize automation opportunities specifically tailored for contact center environments.
Strategic Liaison: Represent business stakeholders to elicit, analyze, and document complex business needs for technical execution.
Decision Making: Serve as the day-to-day decision maker for the execution team, providing continual guidance to ensure alignment with executive strategies.
Product Validation: Review and accept/decline development output based on predefined acceptance criteria and customer perspective.
Risk Mitigation: Partner with IT and business teams to identify and mitigate operational risks while ensuring compliance with Enterprise controls.

Required Skills & Expertise

Backlog Management: Expert-level proficiency in managing Agile backlogs and product roadmaps.
Contact Center Operations: Deep understanding of contact center environments, metrics, and workflows.
AI & Automation: Critical experience in deploying AI technologies and automation solutions.
Agile Framework: Strong experience working in iterative Agile development environments.
Data-Driven Decision Making: Ability to perform cost-benefit analysis and utilize validating metrics to drive investment and business value.

Technology Toolset

Jira: Primary tool for backlog management, task prioritization, and development tracking.
Figma: Used for collaborating with designers and user experience (UX) partners to visualize product solutions.

Candidate Success Criteria

The ideal candidate is a strategic thinker who can navigate both Agile and Waterfall methodologies. High priority will be given to candidates who demonstrate Technical Problem Solving skills and a proven track record of managing AI-enabled product releases.

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Digital Product Owner in United States vacancy

Product Owner
Overview The Product Owner leads the vision, development, and continuous improvement of Sun's AWS platform by enhancing cloud-based capabilities to support scalable, secure, and high-performing digital solutions across the organization. This individual is responsible for...
Digital
Full time
Temporary work
Sun, Inc.
Southfield, MI
3 hours ago
Vice President, Card Pricing Area Product Owner
...DESCRIPTION Chase is seeking a highly effective and innovative Area Product Owner that will be responsible for driving strategic Pricing... ...with functional stakeholders and across technology, data, digital, and servicing partners on new products and capabilities ~ Expertise...
Digital
Work visa
J.P. Morgan
Delaware, OH
15 days ago
Alternative Investments - Global Product Owner - Vice President
...exceptional professionals for this role. JOB DESCRIPTION As a Product Owner in GAIS, you will be aligned with the rapidly growing Alternatives business within AWM, focused on building digital solutions that help clients, advisors, operations, specialists, and investor...
Digital
Day shift
J.P. Morgan
New York, NY
14 days ago
Vice President, Product Owner - Campaign Orchestration (Card Marketing Transformation)
...scale. In this role, you will lead workflow product delivery that improves speed, consistency... ...a Vice President Campaign Orchestration Owner in the Card Marketing Transformation... ...and deposit growth and have the most-used digital solutions - all while ranking first in...
Digital
J.P. Morgan
Delaware, OH
14 days ago
J.P. Morgan Wealth Management - Vice President - Product Owner
...P. Morgan Advisors, Personal Advisors and Self-Directed - our digital investing platform. The combined business has ~$600 billion in... ...across 3,500 branches and 20 offices. As a Vice President - Product Owner in Wealth Management Servicing, you will contribute to the...
Digital
Visa sponsorship
J.P. Morgan
Columbus, OH
15 days ago
Technical Product Owner
...Technical Product Owner My client is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation...
Digital
E-Solutions
Saint Louis, MO
22 hours ago
Product Owner
...Product Owner This product owner role will be focused on the end-to-end client journey to provide banking services to clients with an... ...integration of a large-scale external partner and define the digital experience / strategy for clients who are eligible for t......
Digital
Diverse Lynx
Irving, TX
1 day ago
Data Product Owner
...Role: Product Owner / Associate PM (Bank & Payment) Location - NYC 5 Days onsite Must Have Skills: Strong product acumen Experience... ..., Swagger Knowledge of Payments domain - Cards, Wallets, Digital Payments Key Responsibilities: • Define user stories &...
Digital
Diverse Lynx
New York, NY
3 days ago
Tech Product Owner
...Job Title 8 to 14 years of experience in enterprise digital initiatives or software development as a Product Owner or similar role. Experience with content management systems, particularly NodeJS API In-depth knowledge of NodeJS API Strong understanding of...
Digital
RIT Solutions
Dallas, TX
4 days ago
Product Owner
$79 per hour
...creating and monitoring new or enhanced Financial product services. Key Responsibilities and... ...is preferred) Experience as a product owner leading an agile scrum team Passion for developing customer-facing digital experience solutions Experience collaborating...
Digital
Hourly pay
Contract work
US Tech Solutions
Charlotte, NC
2 days ago
Technical Product Owner
...Role: Technical Product Owner Location: Denver CO Duration: 3 Months JOB DESCRIPTION "Required Skills: • 5+ years of Product... ...and success of workflow systems. • Craft a vision for a digital product or short to long-term capabilities and convert them into...
Digital
Temporary work
Glow Networks
Dallas, TX
2 days ago
Digital Product Owner
...Product Owner, Digital Sales Experience As a Product Owner you'll be at the forefront of transforming digital experiences in a dynamic and innovative environment! As a critical member of our team, you'll prioritize and shape the product backlog, turning visionary...
Digital
ClifyX
Stamford, CT
22 hours ago
Product Owner
...DETAILS and TIME SLOTS will be REJECTED. Job title: Product Owner Work Location: Raleigh (NC) Vendor Rate: $50/hr on W2 Minimum... ...product vision, roadmap execution, and delivery of scalable digital solutions. This role requires a strong blend of technical...
Digital
Immediate start
Remote work
Relocation
Spruce Infotech
Raleigh, NC
1 day ago
Product Owner
...Technical Product/Project Manager Bask provides a full-service software (SaaS) platform that allows you to build any digital health experience. Designed for doctors, physicians, entrepreneurs, and developers, the Bask system is built at an enterprise scale for the everyday...
Digital
Remote work
Bask Health
United States
1 day ago
Technical Product Owner
...Role: Technical Product Owner Location: Columbus, GA 31901 - onsite Duration: 12 months with chance of extension/conversion... ...Own and drive product roadmap development for digital/online banking initiatives Act as a bridge between business...
Digital
VDart
Columbus, GA
2 days ago
Product Owner
...Product Manager Manage each project's scope and timeline. Coordinate sprints, retrospective... ...or stakeholders). Work with product owners to handle backlogs and new requests. Resolve... ...end launch of products. Collaborate with Digital Business partners and Vendors to co-...
Digital
E-Solutions
Encino, CA
23 hours ago
Senior Digital Product Owner
...Senior Digital Product Owner Randstad is seeking a Senior Digital Product Owner for a key client in Washington, D.C. In this role, you will be the linchpin of a cross-functional team, serving as the voice of the customer to guide the development of high-impact digital...
Digital
Software Technology Inc
Washington DC
4 days ago
Technical Product Owner : Vanguard Group
...Technical Product Manager Location: Malvern PA. This will be HYBRID (3 days a week), expected to be in office on Tuesday/Weds/Thursday... ...be fully vaccinated, have card. DOB (MM/DD) and SSN (last 4 digits) needed. LinkedIn required. Interview process: 1 round - Video...
Digital
H1b
Work at office
Local area
Remote work
3 days per week
ShiftCode Analytics
Malvern, PA
1 day ago
Product Owner
...Job Title: Product Owner Location: Chicago, IL/Riverwoods, IL Client: Client Financials Contract Duration Initial 5-month contract... ...Qualifications Proven experience as a Product Owner in a digital or platform-based environment Strong experience using...
Digital
Contract work
Artech
Deerfield, IL
2 days ago
Digital Product Owner
...Digital Product Owner This role functions as a Digital Product Owner (DPO) within the Omni Enablement business unit. You will serve as the primary liaison between business stakeholders and IT delivery teams, acting as the "Voice of the Contact Center". The primary focus...
Digital
RIT Solutions
Colorado Springs, CO
4 days ago
Product Manager/Owner
...Product Manager/Strategist Digital Emerging Products - Business Internet Location: Alpharetta, GA 30022 / Irving, TX 75038 / Cary, NC 27513 / Basking... ...- Business Internet As the Product Manager or Owner of Digital Emerging Products candidate will drive experience...
Digital
Work at office
Shift work
2 days per week
TriOptus LLC
Irving, TX
2 days ago
Product Owner
...Product Owner A digital health team is seeking a meticulous and driven Product/Business Analyst to support a fast-paced portfolio focused on improving clinical and operational journeys. This includes initiatives around care journeys, digital scribe technology, and...
Digital
Remote work
Apex Systems
United States
2 days ago
Product Owner
...and operates during day shifts. Must Have Skills: 1. Agile Product Owner/Product Manager 2. Experience on Agile Delivery projects 3... ...Write both functional and technical user stories for the Digital Pharmacy and / or Clinical Journey Project. • Owns Acceptance...
Digital
Day shift
Omni Inclusive
Plano, TX
1 day ago
Product Owner
...Our client is currently seeking a Product Owner 6+ Month Contract Malvern, PA Responsibilities : We are seeking a strategic and... ...integrated client journeys and marketing campaigns that span digital and sales channels to build new relationships, drive deeper engagement...
Digital
Contract work
The Judge Group
Malvern, PA
3 days ago
Product Owner
$65 - $75 per hour
...Job Title: Product Owner Location: San Antonio, TX Pay Rate Range: $65.00/Hr. - $75.00/Hr. Required Skills & Qualifications... ...Qualifications • Well versed in enterprise system implementation and digital transformation initiatives. • Experience working with cloud...
Digital
Immediate start
Artech
San Antonio, TX
2 days ago
Product Owner
...Product Owner USC only Location: Bothell, WA / Frisco, Texas or Atlanta Georgia JD: At least 10 years of product management,... ...Proven track record of delivering successful and impactful digital and digital, app, cyber and web products, from ideation to launch...
Digital
United IT
Frisco, TX
22 hours ago
product Owner
...and vendors. - Manages software product change requests from customers, vendors,... ...with the business aspects and operation of digital products that include developing system software... ...- Responsible for acting as Product Owner for larger, more complex projects with...
Digital
3B Staffing LLC
Chicago, IL
4 days ago
ServiceNow Product Owner
...ServiceNow Product Owner Duration: 6+ Months of Contract with possible extension Location: New Brunswick, New Jersey Salary: As... ...certification. Experience in enterprise portfolio management and digital transformation initiatives Diverse Lynx LLC is an Equal...
Digital
Contract work
Diverse Lynx
New Brunswick, NJ
4 days ago
Product Owner (Hybrid OR Remote- Raleigh or Jersey City)
...Product Owner With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients... ...of business outcomes and product development process on our digital transformation efforts. This role will own the product/team...
Digital
Remote work
3 days per week
Arch Capital Group Ltd.
Jersey City, NJ
22 hours ago
Product Owner
...Product Owner We are seeking an experienced Product Owner to lead the delivery of a new enterprise intranet and digital employee portal. This highly visible, cross-enterprise initiative will serve as the digital front door for employees and support critical HR and...
Digital
Omni Inclusive
Allentown, PA
22 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Digital Product Owner. Be the first to apply!