Team Leader-Keyholder

In partnership with store leadership, work alongside store associates providing daily direction, communication and training to execute daily action plans in accordance with Vera Bradley’s objectives and standards. At Vera Bradley, our Team Leaders are also referred to as Key Holders as they are responsible for opening and closing the store in addition to leading the team to reach sales goals and provide an amazing shopping experience. ESSENTIAL DUTIES & RESPONSIBILITIES (Note: Other duties may be assigned) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Set high standards and motivate the team to create a great customer experience Responsible for exceeding sales goals, building store traffic, converting customers, interacting with the product, and promoting campaigns and contests to drive brand awareness and lasting customer relationships Act as a Brand Ambassador consistently modeling and upholding the Vera Bradley Core Values Assist leadership team with planning, implementing, and maintaining the visual merchandising brand standards Assist with store operational duties including inventory, ordering, training, e-mailing and calling customers, and opening closing Act a liaison between store associates and store leadership to create a fun and collaborative work environment Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between creating a great customer experience, store associate engagement and shrink EDUCATION AND/OR EXPERIENCE High School graduate or equivalent strongly preferred Prior retail experience strongly preferred; prior management experience strongly preferred Experience in specialty retail strongly preferred Experience with retail POS system a plus KNOWLEDGE, SKILLS, AND ABILITIES The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Dependable with open availability and flexible to work nights, weekends and holidays Strong desire and ability to serve customers and solve problems Ability to lead, motivate and promote a team environment Excellent interpersonal, written and verbal communication skills Detail oriented with the ability to manage multiple tasks simultaneously Must be polished, polite and professional Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact and resourcefulness Flexible, adaptable with the ability to work under pressure to meet deadlines in a fast paced environment ENVIRONMENT & PHYSICAL DEMANDS The environmental and physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Constant walking and standing; frequent bending, stooping and reaching Strong sensory skills such as good eyesight, good hearing, and dexterity Ability to consistently lift 10-35 lbs; Occasionally lift up to 55 lbs with the ability to push or pull more than 55 lbs BENEFITS Incentive eligible position, based on achievement of company and store metrics Opportunity to serve your community by taking advantage of volunteer paid time off Generous employee discount on Vera Bradley products Opportunities for leadership development, skill development and career advancement. Holistic wellness program providing no cost access to a variety of financial, physical, and mental wellness experts DailyPay option for wage payment 401k with generous company match, immediate vesting (service and age requirement) Ancillary Benefits including pet insurance, cell phone discount, employee referral bonus and much more! Equal Opportunity Employer/Vets/Disabled Vera Bradley is an Equal Opportunity Employer and Affirmative Action Employer. Vera Bradley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. For more information, please click the following links: Vera Bradley's Equal Employment and Affirmative Action Policy Know Your Rights: Workplace Discrimination is Illegal (in English) Know Your Rights: Workplace Discrimination is Illegal (in Spanish) Pay Transparency (in English) Pay Transparency (in Spanish) E-Verify Participation Poster Right to Work Poster (English) Right to Work Poster (Spanish) California Privacy Notice If you need a reasonable accommodation for any part of the employment application process, please send an e-mail to View email address on click.appcast.io. Please include the accommodation you are requesting and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation and other EEO/Affirmative Action issues will be responded to from this e-mail address. Our intention is to fill this opening within 30 days of the original posting date and applications will be accepted on an on-going basis until the position is filled. Base Pay Range: $15.81 - $23.68 Starting Pay: $18.00 USD Vera Bradley’s compensation ranges are based on market data and comply with all local, state and federal regulations. Individual pay within the listed range depends on work location. The posted salary reflects base pay only and excludes bonuses, equity, or other incentives, if applicable. Vera Bradley began as an instinct. An instinct fueled by the optimism, passion, and bold self-expression of our founders, who imagined a more colorful, beautiful world — specifically a more beautiful world of bags and travel accessories. They listened to themselves and invited generations of women to listen to be their own muses. That, together with a passion for design, artistry, and craft, has inspired independent women everywhere to embrace their very personal and unique individual styles. We exist to champion all the ways women move today, enriching everyday moments and playing a supporting role in their adventures. We do that by listening to our own muse, and to yours. In a very real sense, Vera Bradley belongs to every woman who rejects the notion of sameness and the suggestion of conformity and chooses to be bold and expressive in all the ways that matter to them. Vera Bradley designs for you, because Vera Bradley is you. And you are your own muse.