Student Accounts Coordinator

Job Description

Job Description

Title: Student Accounts Coordinator

Position Type: Professional Tech Full time

College: Community College of Denver

Division: CCD Business Services

Department: CCD Cashier's Office

Campus: Auraria Campus

Location: Denver

Salary Range: $60,000.00 - $66,000.00

Applications received by August 18, 2026, will receive priority consideration. However, we encourage all interested candidates to apply, as the position will remain open until filled.

Who We Are:

The Community College of Denver (CCD) seeks candidates who demonstrate a strong commitment to fostering an inclusive learning and work environment and who can effectively work with students, families, faculty, instructors, and staff from diverse backgrounds. As a Hispanic-Serving Institution, CCD is dedicated to expanding access and opportunity for nontraditional students, supporting workforce development, and strengthening community partnerships that promote educational attainment and career success. Serving a diverse student population, CCD values individuals who contribute to its mission of advancing social, civic, and economic vitality.

 

Job Summary:

The Student Accounts Coordinator functions as a subject matter expert in student financial account management, providing advanced analysis and resolution for complex student accounts. This role acts as a primary advocate and high-level problem-solver for students, addressing complex inquiries regarding tuition, fees, payment options, collections, and the refunding process. Beyond student support, this position manages the technical reconciliation of batch payments and serves as a lead for FERPA compliance, process improvement, and student worker training. The coordinator independently troubleshoots systemic issues between the college’s information systems and third-party partners to ensure accurate, timely, and compliant operations.

Duties & Responsibilities:

Student Financial Counseling, Problem Resolution & Cashiering: Serve as the primary point of resolution for complex student account inquiries while performing cashiering functions in accordance with institutional policies. Proactively analyze student account histories to troubleshoot issues, explain institutional policies, and provide empathetic guidance regarding refunding processes, collections, payment options, and financial aid impacts. Process tuition and fee payments, issue receipts, balance daily cash drawers, reconcile transactions, prepare deposits, and ensure the accurate handling of cash, checks, credit card, and electronic payments. Educate students on their financial responsibilities, assist with payment plans, maintain confidentiality of financial records, and guide students toward resolution, ensuring they understand their account status while delivering accurate, efficient, and customer-focused service.

Analytical Reconciliation & Partner Management: Manage the intake, reconciliation, and analysis of complex financial transactions, including online student payments, batch files from the college's payment plan provider, bookstore accounts, and third-party refunding partners. Utilize advanced Excel functions (including pivot tables, formulas, and macros) to identify, troubleshoot, and resolve discrepancies between internal student records and partner data, ensuring financial accuracy, compliance, and minimal disruption to the student experience. Assist with the reconciliation of bookstore and third-party accounts to maintain accurate balances and timely issue resolution.

Compliance, Process Improvement & Leadership: Serve as a subject matter expert responsible for maintaining audit-ready documentation and ensuring strict adherence to institutional, state, and federal fiscal regulations. Review student accounts to help identify and escalate potentially fraudulent activity. Proactively identify and implement operational process improvements to increase departmental efficiency. Assist the Associate Bursar in training and mentoring student workers on window procedures and service excellence.

Other Duties as Assigned

Competencies/KSAs:

Advanced Data & Analytical Proficiency: High-level mastery of Excel (e.g., pivot tables, VLOOKUPs) for complex financial reconciliation and reporting.

Systemic Problem-Solving & Tuition Analysis: Demonstrated ability to independently investigate and resolve complex technical issues between the college’s information system (e.g., Banner) and third-party partner portals. This includes the expertise to analyze detailed student account ledgers, identify the source of specific charges, and provide clear, accurate explanations of tuition and fee assessments to students.

Compliance & Audit Leadership: Deep understanding of fiscal regulatory requirements and an ability to maintain rigorous documentation standards for audit readiness.

Leadership & Mentorship: Proven ability to train, mentor, and provide technical guidance to student employees.

Complex Communication: Expert ability to translate complex financial information into clear, actionable advice for students and stakeholders, especially regarding account holds or balances.

Bilingual Proficiency (Preferred): Fluency in Spanish and English is highly preferred to better serve our diverse student community and provide inclusive financial support.

Minimum Qualifications:

Education:
Associate degree in Accounting, Finance, Business Administration, or related field required. Bachelor’s degree preferred.

Experience:
Three or more years of experience in high-volume customer relations, student accounts, or a similar environment.

Preferred Qualifications:

Experience:
Demonstrated experience handling collections, complex reconciliations, and regulatory compliance is strongly preferred.

Selection Process:

Preliminary screening will be made on the basis of completed application packet submitted by candidate. Completed application packet includes: a letter of interest of no more than five pages, addressing in general the items under "Primary Duties" and specifically each item under “Minimum Qualifications”; an online application; resume; and transcripts.

All candidates, including current Community College of Denver employees must submit a complete application packet which includes all materials listed above.

Only completed application packets will move forward for screening. Please review the job duties and minimum requirements carefully. Meeting the minimum qualifications for a particular position does not assure the applicant an interview. Selected applicants will be invited by the screening committee for interviews. All application materials become the property of Community College of Denver and cannot be copied.

Application Instructions: 

Interested applicants must submit a complete application packet  includes:

1. Cover Letter
2. Resume
3. References - Names, phone numbers, addresses, & email addresses of three professional references
4. Copies of transcripts, official preferred
5. Copies of appropriate credentials, if applicable

**All included attachments should be saved with the following nomenclature: Last name, First name Document; for example Doe, John Resume; Doe, Jane Transcripts

***Your resume should clearly indicate how you meet the minimum qualifications. Those applicants that do not meet the minimum qualifications will not be considered. Part-time experience is ½ the equivalent of full-time experience. Example: Four (4) years applicable part-time experience equals 2 years full-time equivalency.

For information regarding Community College of Denver Security, including crime statistics for the campus and surrounding area, please see the CCD Campus Security website under “student’s right to know”: CCD.edu/Safety. For a hard copy report please contact View phone number on ziprecruiter.com.

Additional Information/Benefits:

Our campus is located in downtown Denver, adjacent to two light rail stations, and just minutes away from shopping, restaurants, and event venues. When you visit our campus, it will be immediately evident that our faculty, staff, and instructors are passionate about serving our diverse student population. At CCD our passion is to help others, and we offer career pathways that will make a difference in the lives of our students.

If you are interested in sharing our passion for student success, CCD offers generous medical, dental, vision, life, and retirement options. We also offer the opportunity to expand your education, and those of your dependents, through our tuition reimbursement program.

CCD is a Learning College where policies, programs and practices support learning as the major priority. The Community College of Denver is an Equal Employment Opportunity Educational Employer.

Background checks will be conducted on all finalists for employment consideration.

CCD recognizes that administration, faculty, instructors, and staff reflect the diversity of its students and community and prohibits employment and student discrimination based on race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.