Associate Product Manager, Customer Experience
$80k - $124kAvant
Avant is hiring an Associate Product Manager to help shape and accelerate our Customer Experience (CX) Strategy - this is an exciting time to join the team as we design and build a multi-product platform that helps customers move their financial lives forward - including the launch of a new banking product, new credit-building tools, and a refreshed experience across the entire customer journey. You'll be responsible for owning the CX roadmap and feedback programs, reporting on key metrics, scaling CX strategy through AI-native solutions, and driving cross-functional initiatives across the company.
What you'll be responsible for- CX Analytics, Insights & Roadmap - own customer feedback analytics, identify key insights, and build and maintain a CX roadmap that prioritizes features and improvements based on data.
- Customer Feedback Research - create and implement a customer feedback touchpoint strategy (NPS, CSAT, etc.) throughout the customer journey, partnering closely with customer-facing teams like fraud and ops.
- CX Tool Management - manage CX vendors, document best practices and guidelines to enable other teams to independently use the tools so that we can scale effectively, and evaluate new vendors and AI-native tools we can partner with.
- Cross-Functional CX Processes - serve as the CX voice across the organization, defining and managing cross-functional workflows that ensure customer insights inform decisions across product, ops, fraud, marketing, and other teams. Facilitate alignment and remove blockers to keep CX initiatives moving.
- CX Feature Development - partner with product and engineering teams to define, prioritize, and deliver CX-focused features that improve the end-to-end customer experience across Avant's product suite.
- 5+ years of product management or relevant experience.
- Strong analytical skills and experience with data analytics, translating insights into actionable roadmap decisions.
- Experience owning and managing a product roadmap with clear metric definition and outcome ownership.
- Strong stakeholder management skills with experience driving cross-functional alignment across departments.
- Experience with customer feedback and CX platforms
- Hands-on experience with AI-native tools (e.g., AI-powered analytics, research, content, or workflow automation) and a demonstrated ability to integrate them into day-to-day work.
[If an outstanding applicant's experience and skill level is above or below the qualifications outlined in the job posting, we reserve the right to make an offer at a different level than the one listed in this job posting, which may have a different compensation range.] This role is eligible for additional incentives, including an annual bonus. These rewards are allocated based on level, impact and performance in the role. Our benefits include:
- Choice of great Medical, Dental, and Vision Insurance Plan options
- 401(k) match
- Flexible Time Off
- Flexible Work Environment - (i.e. Mon/Tues/Thurs in-person)
- Generous Paid Parental Leave, Adoption Assistance and Post-parental leave ramp-up program
- Lunch Allowance (Fooda) and In-office Snacks
- Summer Fridays
- Fun In-Office and Virtual Social Events
- And who doesn't love the swag
$101.1k - $115.4k
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