Business Development Coordinator / Internet Sales Agent

Business Development Coordinator / Internet Sales Agent

Every employee with Gerald Jones Auto Group is absolutely critical to its success. Gerald Jones has been a successful, multi-brand group that has been locally operated since 1974. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!

Benefits

• Medical & Dental Plans
• Prescription Drug Program
• 401k Plan
• Paid Vacation
• Paid Time Off
• Paid Sick Days
• Paid Holidays
• Employee Purchase Programs
• Paid Training & Professional Development
• Employee Discounts
• Employee Referral Program

Responsibilities

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily

Minimum requirements:

• Have a positive, growth-oriented attitude.
• Be coachable and willing to role-play daily.
• Bring energy to every customer interaction.
• Believe every customer deserves a remarkable experience.
• Continue follow-up until the customer buys, opts out, or becomes unreachable.
• Build rapport.
• Discover customer needs.
• Overcome initial objections.
• Secure a firm appointment.
• Create excitement about visiting the dealership.
• Calls logged in CRM
• Texts recorded in CRM
• Emails tracked in CRM
• Notes entered in CRM
• Next follow-up scheduled before ending the current activity
• Smile while speaking.
• Listen more than they talk.
• Match the customer's pace.
• Speak with confidence and enthusiasm.
• Phone experience
• Social Media posting experience
• BDC experience preferred

Skill - Expected Level

Phone communication - Excellent

Active listening - Excellent

Typing/CRM - Fast and accurate

Time management - Excellent

Objection handling - Strong

Organization - Excellent

Professional writing - Strong

Follow-up discipline - Exceptional

Qualifications

• At least one previous role based in strong customer service experience
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills
• Willing to submit to a pre-employment background check & drug screen