Customer Program Manager

Who are we? XNRGY Climate Systems is a North American leader in sustainable design and advanced manufacturing of custom air treatment systems. Focused on research and energy development, we contribute to the reduction of carbon footprints across industries. We are excited to announce the opening of our new Technology headquarters in Mesa, Arizona . This expansion reflects our strong commitment to growth and innovation in the climate solutions industry. Position Overview The Product Program Manager (Product PM) is a critical execution leader responsible for orchestrating the lifecycle of custom, high-performance thermal systems from initial order release through shipment-readiness. Serving as the vital bridge between design and physical delivery, this role manages the cross-functional execution across Engineering, Manufacturing, Supply Chain, Logistics, and Quality. The ideal candidate does not just track tasks; they own program risk, drive operational readiness, challenge execution gaps, and guarantee that what is promised to the customer is built on time, on budget, and to the highest quality standards. Key Responsibilities – Including but not limited to Drive the end-to-end execution strategy for multiple high-value, complex projects from initial feasibility through shipment readiness, safeguarding schedule, quality, and margin protection. Validate execution feasibility before programs are committed internally - including schedule realism, engineering maturity, and manufacturing constraints. Challenge engineering readiness, and exercise the authority to halt progression if designs lack the maturity needed for production. Ensure complete production readiness, including BOM accuracy, material availability, and resource capacity; oversee critical validation steps like Factory Acceptance Testing (FAT) and quality inspections. Lead comprehensive program governance, including daily execution alignment, weekly cross-functional syncs, and monthly executive reporting. Serve as the central execution anchor across the business, collaborating seamlessly with Sales, Sourcing, Engineering, Quality, Production, and Field Service teams to drive operational discipline from order release to final delivery. Contribute to the definition, rollout, and continuous improvement of XNRGY’s Product Program Management tools, templates, and execution standards. Basic Qualifications Bachelor’s degree in Engineering, Construction Management, Operations, or a closely related technical field 5+ years of dedicated project or program management experience within a complex environment – ideally manufacturing, industrial, HVAC Proven track record of managing complex, multi-project programs with budgets exceeding several million dollars, with clear ownership of program strategy and executive-level reporting Exceptional ability to lead, align, and drive accountability across matrixed, cross-functional teams without direct reporting authority. Sound business acumen with a proven ability to balance risk, cost, and schedule to make high-stakes, timely decisions under pressure. Preferred Qualifications Master’s degree in in Engineering, Project Management, Business Administration, or a related field Project Management Professional (PMP), Lean Six Sigma, Prince2, or other Program Management and problem-solving credentials. Experience in the custom Air handling, thermal management, or liquid cooling sectors: particularly servicing mission-critical environments like hyperscale data centers, healthcare, or cleanrooms. Demonstrated experience deploying, or scaling PMO governance frameworks and operating models within a fast-growth, evolving organization Direct experience with New Product Introduction (NPI) cycles or transitioning custom prototypes to standardized manufacturing processes. At XNRGY Climate Systems, we are committed to fostering a diverse and inclusive workplace. We believe that a variety of backgrounds, experiences, and perspectives are essential to driving innovation and achieving success. We welcome individuals who share our passion for sustainability and who are eager to contribute to a more positive environmental future. Are you ready to join our driven team? Join a company that values Courage, Community, Climate, Customer, and Coherence . Be part of carving our footprint and joining a winning team! #J-18808-Ljbffr