Field Service Technician - **Residence in New England**

Field Service Technician

The Field Service Technician is responsible for providing maintenance, installation, start-up, and troubleshooting of Kadant Solutions products. The successful candidate must be capable of prioritizing and handling multiple tasks simultaneously as well as developing and maintaining strong customer relationships, and maintaining accurate, complete, and up-to-date customer information. Results will be measured by service revenue generated and growth of consumable products at targeted accounts. Position requires the candidate to reside in New England.

Typical activities include planning, scheduling, and executing service, installation, start-up, and troubleshooting mill visits. The Field Service Technician will provide accurate and timely reports and billing documentation; take field notes, conduct surveys, map machines, and evaluate existing equipment; and communicate with engineering regarding field modifications. The candidate will assist the District Sales Manager with the promotion and sales of all products including service, service contracts, and spare parts.

Successful candidates will have a bachelor's degree, associate degree with two years of technical field experience, or a high school diploma with five years of technical field experience in an industrial or military setting. Experience in paper machine applications is a plus. Success in this position requires critical thinking skills and the ability to apply consistent logic to diverse situations. Strong technical and mechanical aptitude coupled with excellent interpersonal and communication skills is essential. The candidate must be able to work remotely from a home office, independently, and be a team player. Computer proficiency in Microsoft Office is required. There will be extensive travel with occasional weekends and/or holidays at the customer's location when necessary.

Competitive compensation, commission plan, company vehicle, company mobile devices, remote office, and relocation assistance are offered. This position offers the opportunity for advancement within the Kadant Solutions Division.