Field Service Engineer - Northeast/New England Region

Field Service Engineer - Northeast/New England Region

Northeast/New England, USA

Position Overview:

A highly skilled UPS Field Engineer is needed to apply an in-depth knowledge of UPS start-up, testing, and operations. This role involves commissioning, maintenance, and emergency support for power electronics at customer sites, primarily in the Northeast/New England region.

Key Responsibilities:

• Conducts commissioning-focused design reviews, prepares test procedures and reports, and oversees on-site testing.
• Performs preventive maintenance, emergency response, equipment start-up, and field modifications.
• Coordinates with technical support to resolve maintenance or operational issues.
• Assists in developing Methods of Procedures (MOPs).
• Reports to a supervisor for any unusual issues or developments.
• Trains periodically at company headquarters on testing equipment and rebuilding systems.
• Completes Field Service Reports promptly and provides proactive recommendations to clients.
• Candidate will be based from home.

Qualifications:

• Minimum of 3-5 years' experience. Preferred 10+ years of relevant experience.
• Skilled in troubleshooting equipment such as UPS, batteries, PDUs, STSs, etc.
• Proficient with hand tools and test equipment for maintenance and repairs.
• Strong verbal, written communication, and customer service skills.
• Ability to work independently with resourcefulness and initiative.
• Knowledge of equipment manufacturers' specifications.
• Physically capable of bending and lifting up to 100 lbs as required.
• Willingness to work nights, weekends, and be on-call when needed.
• Basic knowledge of computer hardware and software.
• Prior experience with third-party UPS service providers is a plus.
• OEM factory training or experience with brands such as Emerson/Liebert/Vertiv, APC/MGE/Schneider, or Eaton/Powerware/PDI is required.
• A technical degree (e.g., DeVry, Lincoln Tech) is a plus.
• Military veterans with experience in Electrical/Mechanical systems are highly valued (Navy EMN, ETN, MMNs, Army Power Generation, Air Force Power Production, Coast Guard, etc.).
• Must have a clean driving record.
• Occasional national travel may be required for emergencies.

Location Preference:

Candidate is preferred to live in Northeast/New England area - Ideally Massachusetts, Rhode Island, or New Hampshire

Benefits:

•Competitive salary with full benefits package

•Paid Time Off (PTO)

•401(k) with company matching

•Gas card and vehicle allowance

•Comprehensive health, dental, and vision insurance (Life Insurance, Short-Term & Long-Term Disability)

•Growth Opportunities

•Training & Development

This role offers stability, growth opportunities, and a supportive benefits package tailored to support our UPS Field Service Engineers in maintaining reliability and uptime for mission-critical facilities.

If you are passionate about critical power solutions and dedicated to maintaining reliability for mission-critical facilities, we encourage you to apply.