Clinical Application Specialist- AKA Wingmate

Clinical Application Specialist- AKA Wingmate Burlington, United States | Posted on 08/14/2025 Location: Remote - Open to candidates in the United States and Canada About the Mission At Mach7, we’re transforming howhealthcare systems manage imaging data and we know that successfultransformation takes more than great tech. It takes humans. Real, thoughtful,detail-loving, people-connecting humans. That’s where you come in. As a Wingmate, you’re theglue that keeps the flight plan on track collaborating across our technicalteams, customers, and stakeholders to ensure implementations run smoothly andcustomers stay supported at every turn. Your Role You’ll work closely with our CodePilots, Tech Vipers, and ACES to support customers during onboarding, upgrades,and beyond. While you won’t be writing code or tuning databases, yoursuperpower is coordination making sure communication is flowing, milestones arehit, and the right people are in the loop. Think of yourself as the navigatorbeside the pilot, always keeping your eye on the horizon, asking the rightquestions, and ensuring the journey feels seamless for everyone onboard. What You’ll Do Serve as a primary contact for assigned applications orcustomers during implementation and optimization Gather input from clinical and operational stakeholders to understand requirements and workflows through structured andunstructured training sessions. Translate customer needs into functional specs and project tasks, working closely with technical teammates while buildingshared knowledge Coordinate internal communication across crews makingsure no ball gets dropped and insights are shared Participate in training, testing, validation, andgo-live support Document configurations, workflows, and procedures forknowledge sharing Create training materials and help facilitate end-usertraining sessions and knowledge transfer Triage and track issues escalating to technical teammates when needed Stay connected to industry best practices and emerginghealthcare IT trends Bring calm, clarity, and positivity especially when encounteringturbulence Go “wheels up” up to two weeks every month whilevisiting customers About You You’re incredibly organized, detail-oriented, and lovehelping people succeed You thrive in the space between customers and technicalteams translating, supporting, and guiding You’re a clear communicator who keeps things movingwithout micromanaging Youhave experience in healthcare environments and understand clinical oroperational workflows You’re a collaborative, unflappable, and proactivesomeone who sees problems before they happen Bonus points if you have: Experience with PACS, VNA, or enterprise imagingsystems Familiarity with HL7, DICOM, or other healthcare datastandards Project coordination or project management experience Exposure to regulatory requirements like HIPAA Your Flight Path Wingmates often grow into Air boss or ACE roles that shape how we support customers across their entireimaging journey. This role gives you a front-row seat to the action and alaunchpad for long-term impact and growth. Why Fly with Us A people-first culture where your voice matters A mission-driven team making real impact in healthcare Work in a flexible environment from home remotelyalongside your crew A crew that’s supportive, collaborative, and just theright amount of fun Ready for Takeoff? If you’re passionate about helpingpeople, love keeping complex projects on track, and want to be part of a teamthat’s propelling healthcare forward — we’d love to hear from you. Apply now — the runway is clear. Mach7 Technologies is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, regardless of race, ethnicity, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other protected status under the law. #J-18808-Ljbffr Mach7 Technologies