Customer Service Representative

Customer Service RepresentativeLocation: Euclid, OH (onsite) Hours: 7:30 a.m. to 4:00 p.m., Monday through FridayWe are looking for a Customer Service Representative to support industrial distributor customers.Responsibilities include:Entering and processing customer ordersPreparing and providing quotesCoordinating shipment of orders with the warehouseSending invoices and issuing credits for short shipments and returnsPreparing and sending material certifications and certification packages to customersFollowing up with customers and resolving problems and complaintsQualifications:3+ years of customer service experience in a manufacturing or distribution environment (required)Excellent communication, organization, and problem-solving skillsExperience entering orders in an ERP or order management systemFirst consideration will be given to candidates with inside sales or customer service experience supporting fastener distributors or MRO companiesNesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.