Billing Supervisor

Billing Supervisor What will you be doing? The Billing Supervisor is responsible for the day-to-day leadership and operational oversight of an assigned billing portfolio. Reporting directly to the Senior Billing Manager, this role manages a team of Billing Analysts across multiple states and time zones and serves as a key operational link between frontline billing operations and Finance/Operations leadership. The Billing Supervisor collaborates with peer supervisors to maintain consistency and drive process improvements. Responsibilities Supervise, mentor, and develop a team of Billing Analysts Provide ongoing coaching and performance feedback through regular one-on-ones, team meetings, and formal evaluations Recruit, onboard, and train new Billing Analysts as business needs evolve Foster a collaborative and accountable team culture through proactive communication, employee recognition Collaborate with peer Billing Supervisors and the Senior Billing Manager to align standards, share best practices and drive process consistency across portfolios Oversee all aspects of the billing cycle for the assigned portfolio, including tuition and subsidy billing, payments, accounts receivable and collections Ensure accurate and timely invoicing across all centers within the assigned portfolio Review and approve billing adjustments, credits, refunds, and write-offs in accordance with company policy Monitor billing metrics and KPIs; identify trends, discrepancies, and opportunities for improvement Serve as the escalation point for complex billing issues Maintain knowledge of state-specific billing, subsidy, and payment processing regulations for assigned portfolio Ensure billing practices are compliant with applicable childcare subsidy programs and state regulations Monitor regulatory changes and communicate impacts to the Senior Billing Manager Develop, document, and maintain billing policies, procedures, and standard operating guidelines Identify and implement process improvements to increase efficiency, accuracy, and scalability Prepare regular billing reports and support month-end activities, reconciliations, and audit preparation Leverage billing software capabilities to improve data accuracy, workflow automation, and reporting Qualifications 4+ years of billing, accounts receivable, or related finance/operations experience 2+ years of supervisory or team lead experience, including management of remote direct reports Experience in childcare, early education, or related human services industry preferred Hands‑on experience with childcare billing platforms Working knowledge of multi‑state billing requirements and/or childcare subsidy programs Strong analytical and problem‑solving skills with exceptional attention to detail Proficiency in Microsoft Office Suite, with strong Excel skills (pivot tables, VLOOKUP/XLOOKUP, data validation) Excellent written and verbal communication skills; with the ability to collaborate effectively across departments Strong organizational skills with the ability to prioritize competing demands and meet deadlines in a fast‑paced, growth‑oriented environment Top Reasons to join BrightPath Kids USA: We offer a 60% child care discount to ALL employees so that your family can take advantage of our great learning environment! All staff are eligible to participate in the 401(k) program which offers a company match this is free money! We will support your long-term career goals by offering opportunities for professional development. Full-time staff accrue 2 weeks of paid time off in their first year. Full-time staff are scheduled 8 paid holidays. Full-time staff are offered health insurance, dental insurance, vision insurance and $10,000 of company‑paid life insurance. BrightPath Kids Corp is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws. #J-18808-Ljbffr