SSA Cordant Contracts Manager

SSA Cordant Contracts ManagerAre you passionate about being part of a successful team?Join Our Bently Nevada Services Team!Partner with the bestOur Bently Nevada Services team performs installations, configurations, commissioning, troubleshooting, and training activities for Bently Nevada hardware and software solutions. We support customers across Oil & Gas, Power Generation, Chemicals, Pulp & Paper, Manufacturing, and other process industries by helping protect and monitor critical assets.As an SSA Cordant Contracts Manager, you will play a key role in driving customer satisfaction and operational excellence through the successful execution of long-term subscription-based service agreements. You will oversee contract performance, manage customer relationships, identify growth opportunities, and ensure financial commitments are achieved while delivering exceptional service.As an SSA Cordant Contracts Manager, you will be responsible for:Serving as the primary owner of customer subscription service agreements, ensuring successful execution, customer satisfaction, and achievement of contractual and financial commitmentsActing as the main point of contact for customers, coordinating with cross-functional teams to ensure seamless contract delivery and issue resolutionMonitoring compliance with contractual obligations, service level agreements (SLAs), operational requirements, performance metrics, and financial targetsPartnering with regional Sales and Service teams to identify growth opportunities, expand existing contracts, and develop value-added service solutionsLeading contract governance activities, including business reviews, performance assessments, risk management, and customer engagement initiativesCoordinating safety programs, quarterly site reviews, and team training activities to ensure compliance with Baker Hughes and Bently Nevada Health, Safety, and Environmental (HSE) standardsManaging a portfolio of subscription-based service agreements across multiple industries, including Oil & Gas, Power Generation, Chemicals, Manufacturing, and Pulp & PaperDriving operational excellence through effective scheduling, milestone management, proof-of-delivery documentation, invoicing support, and KPI reportingCollaborating with internal stakeholders to optimize contract performance, improve customer outcomes, and support long-term customer retentionMaintaining accurate contract records, financial forecasts, and performance reports while proactively identifying and mitigating risksFuel your passionTo be successful in this role you will:Have a Bachelor’s degree from an accredited college or university, or an equivalent combination of education and relevant industry experienceHave a minimum of 5 years of experience in contract management, project management, customer success, service delivery, or related roles within industrial sectorsDemonstrate experience managing customer-facing commercial agreements, service contracts, or subscription-based service programsPossess strong business acumen with the ability to manage financial commitments, contractual obligations, operational performance, and customer expectationsHave excellent verbal and written communication skills with the ability to build relationships across customers, leadership teams, and cross-functional organizationsDemonstrate the ability to prioritize competing demands and manage multiple projects in a fast-paced environmentHold a valid driver’s license and be able to obtain and maintain a Transportation Worker Identification Credential (TWIC) card, if requiredBe willing and able to travel up to 30% as needed to customer sites and company locationsPreferred qualifications include:Experience managing long-term service agreements, asset performance contracts, or subscription-based service offeringsKnowledge of industrial reliability, condition monitoring, asset performance management, or rotating equipment technologiesFamiliarity with contract negotiations, commercial risk management, and customer account managementExperience supporting customers in Oil & Gas, Power Generation, Chemicals, Manufacturing, Mining, Pulp & Paper, or related industrial sectorsPMP, CCCM, or other relevant industry certificationsExperience with Bently Nevada products and servicesWork in a way that works for youWe recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:Working flexible hours – flexing the times when you work in the day to help you fit everything in and work when you are the most productiveWorking with usOur people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.Working for youOur inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:Contemporary work-life balance policies and wellbeing activitiesComprehensive private medical care optionsSafety net of life insurance and disability programsTailored financial programsAdditional elected or voluntary benefitsThis position requires valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time.You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans. This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.The Baker Hughes internal title for this role is: Services Senior Specialist - Contract Performance MgmtSummaryLocation: US-TX-HOUSTON-575 N. DAIRY ASHFORD RD, ENERGY CENTER II EC2Type: Full time