Sr. Claim Center Representative

Job Description

Join Our Talent Pipeline for Customer Service Opportunities at Chubb!!!

Are you dedicated to delivering exceptional customer service? Chubb is looking to build a talent pipeline for upcoming positions focused on providing outstanding support through phone and online interactions with our agents and customers. If you are passionate about fostering resilience and security for clients, we want to hear from you!

Why Chubb?

At Chubb, our mission is to provide superior insurance solutions that empower our clients with resilience and security. We strive to be the preferred choice for individuals and businesses seeking comprehensive coverage and unmatched service.

Locations:
These positions require in-office presence. We are seeking candidates in Phoenix, AZ , Alpharetta, GA, Chesapeake, VA and O'Fallon, MO.

Overview:

This is an entry to mid-level role in the North America claim contact center. In this role, you will be instrumental in delivering superior customer service, utilizing your excellent communication skills, emotional intelligence, attention to detail, and proficiency in computer systems to enhance our clients' experiences.

Key Responsibilities:

• Handle Inbound Calls: Provide exceptional engagement, support, and advocacy for our customers and agents when reporting new claims or seeking information on existing claims.
• Process Digital Requests: Assist customers with electronic request processing, including first notices of loss, inquiries, and policy research.
• Document Interactions: Gather data and pertinent information related to customer or agent losses, completing first notice of loss records via phone, email, and chat across property, auto, casualty, and other insurance lines.
• Provide Product Support: Offer services related to towing, rental car arrangements, temporary housing, coverage verification, and policy details.
• Work Autonomously: Maintain a high level of training and competency in policies, procedures, and systems in a rapidly changing environment.
• Customer-Centric Advocacy: Enhance the claims experience by advocating for customers and agents, continuously suggesting process improvements, escalating concerns, and identifying opportunities for enhancement.
• Catastrophe Awareness: Demonstrate flexibility during weather events or other emergencies, which may require overtime or overnight support.

Development:

If you do not already hold one, you may be required to obtain an applicable resident or designated home state adjuster's license and possibly additional state licensure.

Qualifications

Experience & Education Requirements:

• High school diploma or GED equivalent.
• Industry experience is not required. We welcome candidates from various fields, including hospitality, retail, sales, banking, and education.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Excellent verbal and written communication and interpersonal skills.
• Proven ability to work effectively in a team environment.
• Proficiency in using computers and navigating multiple software applications.
• Ability to remain calm and composed under pressure while resolving customer inquiries.
• Ability to meet or exceed established performance standards.
• Strong time management and organizational skills.
• Licensure in any insurance discipline is a plus.

Company Benefits Highlights:

At Chubb, we provide employees with best-in-class benefits to support their physical, emotional, and financial goals. We foster a collaborative and inclusive culture with flexible options to meet our employees' needs. Our comprehensive benefits package includes:

• Competitive compensation and performance-based bonuses
• Medical, dental, and vision coverage starting on your first day
• Health savings account (HSA) and flexible spending account (FSA) options
• Generous paid time off (PTO)
• 10 paid holidays each year
• Up to 9% 401(k) contribution from Chubb
• Tuition and education reimbursement for lifelong learning
• Professional training and development programs
• Employee Stock Purchase Plan

Ready to Join Our Talent Pipeline?

If you are enthusiastic about providing exceptional customer service and ready to help enhance our clients' experiences, we invite you to submit your resume and express your interest in future opportunities at Chubb.

Why wait? Apply today, we look forward to connecting with you!

For Virginia candidates: The pay range for the role is $48,000 to $67,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.