Assistant Team Leader (ATC)

Assistant Team Leader

Position Description:

A Work-Fit Assistant Team Leader is responsible for exceeding customer expectations by assisting the Team Leader in the planning, organizing, communicating, developing, delivering, and measuring Work-Fit services.

Reports to:

Assistant Team Leaders will report directly to the Team Leader as detailed in the Work-Fit Job Offer. The Assistant Team Leader will also communicate with the respective Vice President of Operations regarding Program operations.

Consulting Partners:

Assistant Team Leaders will consult with the Work-Fit Operations Team, other Work-Fit Team Leaders, and key client contacts including leadership in Health & Safety, Ergonomics, Medical, Wellness, and Client Management.

Duties and Responsibilities:

1. Policy and Procedures

a. Maintains a safe, secure, and professional work environment by communicating and assisting with policies, procedures, and the Expectations for the Role Delineation of the Work-Fit Employee.

b. Maintains quality service by understanding, teaching, and enforcing Work-Fit, and Client organization Policy and Procedures.

c. Assists with maintaining and understanding the Work-Fit and Client agreed upon Standard Operating Procedure (SOP) Manual which defines the delivery of service at the specified client site.

2. Business Planning

a. Assists the Team Leader with establishing strategic goals that match Work-Fit services and resources to the needs of the customer through research. Assists with Identifying and evaluating trends to create a unified vision to deliver the Work-Fit services.

b. Completes assignments from the Team Leader to meet the strategic goals of the Program.

3. Program Measurement

a. Documents all Work-Fit service interactions in the Work-Fit, and client (if applicable) record management database in accordance with all Work-Fit record management policies and quality practices.

b. Assists the Team Leader with quality reviews of record management practices and assists with action plans to ensure continuous quality improvement.

c. Assists with the development and review of the Work-Fit scorecard within the agreed upon time frame with client leadership.

4. Team Member Development

a. Assist Team Leader in maintaining Team Members by participating in recruiting, selecting, on boarding, and training employees following all Work-Fit processes.

b. Assists the Team Leader with Customer Interviews to plan, monitor, and appraise job performance.

c. Coaches and counsels Team Members on their professionalism and performance in the delivery of Work-Fit services.

d. Assists Team Members in creating personal professional growth plans that are consistent with customer service needs and individual professional passions.

5. Delivery of Work-Fit Services

a. Makes health personal through the delivery of the agreed upon Scope of Services to the customer in accordance with the SOP.

6. Customer Relations

a. Assists the Team Leader with conducting regular (no longer than 90 days between) Customer Interviews to consistently understand the impact of Work-Fit services to the client.

b. Integrates with the customer and participates in client meetings and on client committees as delegated by the Team Leader.

7. Professional Development

a. Remains current with all policies, credentialing and laws governing professional practice.

b. Advances professional and technical knowledge by completing educational workshops, obtaining advanced certifications, completing virtual courses, reviewing professional publications, establishing strategic networks, collaborating with other professionals, and benchmarking state-of-the-art practices.

8. Program Marketing

a. Assists the Team Leader in the development of a marketing plan for the integration and advancement of Work-Fit services.

b. Develops and delivers marketing materials and presentations.

c. Creates a culture of proactivity and personal health responsibility through the development, distribution, delivery and posting of educational materials utilizing available client distribution/posting resources.

9. Facility/Office Management

a. Ensures that the security of sensitive records (hard copy and computerized) is always maintained.

b. Maintains a work area that is neat, clean, and organized

c. Maintains safe, clean, and neat areas for the delivery of Work-Fit services.

d. Assists the Team Leader in coordinating with the client to schedule necessary facility maintenance.

e. Assists the Team Leader to maintain equipment in safe working order.

10. Additional Duties and Projects as Assigned

Requirements:

1. Bachelor's degree in the Work-Fit/Customer specified health field

2. Required State Licensure and/or Professional certification in the specified health field

3. Maintain CPR/AED certification

4. Two years of professional experience in the specified health field

5. Effective written and oral communication skills, including proper grammar and spelling, with individuals and groups

6. Ability to manage time to ensure all duties and responsibilities are met on a daily and weekly basis

7. Ability to work without direct supervision

8. Proficient with Microsoft Word, Excel, and PowerPoint and to conduct on-line research

9. Proficient with Healthy Roster, Twin Oaks, and client databases (as applicable to each Program)

10. Comfortable in the delivery of service in various work environments such as manufacturing, warehousing, office, and outdoors