Client Director - UNITED STATES

Client Director: Account Growth

-  United States

 
Salary - $100-110k, plus commission OTE circa $150k

 
THE ROLE - MISSION
Reporting to the Global Head of Client Value. The role of the Account Growth Client Director is to own the commercial relationship across assigned client accounts, with full accountability for revenue target, renewals and account growth. The Account Growth Client Director will build strategic relationships with client stakeholders,understand their business priorities, identify where Imparta can help them achieve their objectives, and convert visible client value into renewal confidence, expansion and long-term partnership. The Account Growth Client Director will establish trusted advisor relationships with senior client stakeholders, including economic buyers and executive sponsors, to influence future investment, protect revenue and identify new opportunities. They will work closely with New Business Client Directors, Sales Performance Consultants, Project Managers and internal teams to ensure the full client experience is commercially aligned, outcome-focused and consistent with Imparta
standards. The Account Growth Client Director will use client insight, adoption evidence, impact data and
commercial judgement to create clear account plans, manage renewal risk, progress expansion opportunities and ensure clients receive a positive experience that drives retention, growth and customer lifetime value.

 
THE ROLE - RESPONSIBILITIES

- Own assigned client accounts with full accountability for revenue target, renewals, retention, account growth and commercial outcomes.
- Build and maintain strategic relationships with senior client stakeholders, economic buyers and executive sponsors.
- Create and maintain clear account plans, stakeholder maps, renewal plans and expansion opportunity maps for each assigned account.
- Identify, qualify and progress expansion opportunities by connecting client priorities to relevant Imparta solutions, products and services.
- Own renewal readiness, surfacing risks early and aligning internal stakeholders around a clear renewal plan.
- Partner with Sales Performance Consultants to ensure adoption insight, learner impact, stakeholder feedback and value evidence are used to support renewals and growth.
- Collaborate with New Business Client Directors, Sales Performance Consultants, Project Managers, and leadership to maintain delivery confidence, manage commercial risk and provide one joined-up client experience.
- Maintain accurate records, forecasts, next steps and account health commentary so performance, pipeline and renewal risk are visible and actionable.
- Lead commercial conversations, proposals, renewal strategy, negotiation and contracting activity while protecting margin, quality and long-term client value.

 
SUCCESS MEASURES

- Revenue target achieved or exceeded across assigned accounts.
- Renewals secured on time, with risks identified early and managed through clear action plans.
- Expansion pipeline created, progressed and converted in line with account growth plans.
- Account plans utilising Imparta tools incl. stakeholder and value maps, forecasts and Salesforce records are accurate, current and action-oriented.
- Client value is visible, evidenced and actively used to support renewal confidence and expansion conversations.
- Strategic Account Leadership: ability to build and execute account strategies that protect revenue, create growth and align stakeholders around clear priorities.
- Commercial Acumen: ability to manage revenue targets, renewal risk, margin, pipeline and commercial trade -offs with sound judgement.
- Client Value Creation: ability to connect client priorities, adoption insight and impact evidence to measurable value and future investment.
- Executive Stakeholder Influence: ability to build credibility with senior stakeholders, understand decision dynamics and influence commercial outcomes.
- Growth Opportunity Development: ability to identify, qualify and progress expansion opportunities that are relevant, timely and value-led.
- Cross-functional Leadership: ability to align internal teams around client outcomes, commercial priorities and a joined-up client experience.

 
THE ROLE - SKILLS AND BEHAVIOURS

- Commercially confident, structured and proactive in managing opportunities, risks and client conversations.
- Clear, credible and concise communicator in writing, conversation and formal client presentations.
- Organised and disciplined, with strong follow-through, accurate records and consistent stakeholder updates.
- Maintains strong Salesforce discipline, keeping opportunities, forecasts, next steps and account health commentary accurate, current and action-oriented.
- Curious about client priorities and able to translate insight into practical commercial action.
- Collaborative and accountable, able to work across teams without losing ownership of commercial outcomes.

 
YOU?

- A strong client-facing commercial background in B2B sales, account management, customer success or consulting.
- A proven track record of owning revenue targets, renewals and account growth across complex client relationships.
- Experience engaging senior client stakeholders and building trusted advisor relationships.
- Comfortable working across internal teams to connect commercial opportunity, delivery quality, client value and growth.

IND123