Event Manager | Full-Time | Tahoe Blue Event Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Position Summary The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule, and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; and be responsible for and ensure overall customer and lessee satisfaction and experience. This role pays an annual salary of $60,000-$72,000 Benefits for Full-Time roles: Health, dental, and vision insurance; 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) About The Venue The Tahoe Blue Event Center is a 5,000 seat arena with an additional 10,000 square feet of meeting room space, located in the Stateline, Nevada area of South Lake Tahoe, nestled between the peaks of Heavenly Mountain Ski Resort and Lake Tahoe. Opened in September of 2023, the Tahoe Blue Event Center hosts 125+ events throughout the year, including concerts, sporting events, family shows, conferences, banquets, meetings, trade shows, consumer shows, and more. The Tahoe Blue Event Center is home to the Tahoe Knight Monsters of the ECHL. Responsibilities Advance, plan, service, and supervise arena events. Provide leadership and guidance for event personnel. Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives. Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public, and municipal officials. Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed. Complete all duties with a customer service focus through teamwork & dedication to Oak View Group’s principles. Assist in the preparation of building to meet the requirements of upcoming events/shows. Assist with the completion of pre-show event financial estimates. Assist with the completion of post-show event settlements. Advise lessees on services available from independent contractors for events. Recruit, train, and supervise event & security staff. Create work schedules for event & security staff, delegate assignments, and review performance/results. Function as a liaison between users of the facility and the facility staff. Recommend and evaluate required event staffing levels. Coordinate communication between building staff and show staff during load-in and load-out. Investigate and resolve event-related complaints in a professional manner, ensuring customer satisfaction. Maintain equipment (radios, metal detection wands, etc.) for all event and security staff. Make hospitality arrangements as needed. Communicate with municipal officials, including police, fire, and medical services; event staff; and the public to ensure security of patrons and smooth event running. Review emergency planning procedures with all event staff for each event. Create and distribute detailed data sheets prior to every event. Prepare and approve bi-weekly payroll for all event staff and security staff. Coordinate service needs with Food & Beverage & make hospitality arrangements as needed. Serve as Manager on Duty as scheduled. Other duties and responsibilities as assigned. Qualifications 3-5+ years of increasingly responsible experience in event management in a stadium, arena, convention center, or public assembly facility setting. Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field. Strong oral and written communication skills. Strong computer skills in Microsoft Office applications, word processing, and the Internet. Knowledge of operational characteristics of events. Ability to identify the needs of users of the facility. Knowledge of crowd management and control techniques. Knowledge of customer service practices. Knowledge of principles of supervision, scheduling, and training employees. Demonstrated familiarity with facility use contracts. Knowledge of fire and public safety regulations. Knowledge of A/V equipment and electronic systems in public assembly facilities. Experience with budget preparation and control. Familiarity with terminology used in entertainment/convention/public assembly settings. Experience with AutoCAD is preferred but not required. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. #J-18808-Ljbffr Oak View Group