Director of Facilities - SPA

Director of Facilities

Position Summary

We are seeking an experienced Director of Facilities to lead the strategic planning, maintenance, and lifecycle management of a large-format facility portfolio. This leader will oversee facility operations, capital improvement projects, preventative maintenance programs, vendor management, and repair services to ensure safe, reliable, and cost-effective operations across all locations.

The Director of Facilities will partner closely with Operations, Construction, Real Estate, Finance, Procurement, and Asset Management teams to develop long-term facility strategies that enhance the customer experience, maximize asset performance, and protect the organization's physical investments.

This role requires a proactive leader with extensive experience managing large-box facilities, building systems, and multi-site maintenance operations while driving operational efficiency and cost optimization.

Key Responsibilities

Facility Operations & Maintenance

• Develop and execute enterprise-wide facilities management strategies for a portfolio of large-format locations.
• Oversee preventative, predictive, and reactive maintenance programs across all facilities.
• Ensure facilities remain compliant with company standards, safety regulations, and local building codes.
• Establish maintenance standards that maximize equipment uptime while minimizing operating costs.
• Monitor facility condition assessments and prioritize maintenance investments based on business needs.

Capital Planning & Asset Management

• Develop annual operating and capital expenditure budgets.
• Create multi-year capital replacement plans for major building systems including HVAC, roofing, electrical, plumbing, refrigeration, flooring, and building infrastructure.
• Prioritize capital improvement projects based on asset condition, operational impact, and return on investment.
• Partner with Finance to forecast capital requirements and manage project expenditures.

Vendor & Contractor Management

• Lead sourcing, selection, negotiation, and performance management of national and regional service providers.
• Develop service-level agreements (SLAs) and key performance indicators (KPIs) to ensure vendor accountability.
• Evaluate vendor performance, cost effectiveness, response times, and quality of work.
• Identify opportunities for strategic sourcing and cost savings while maintaining service quality.

Repair & Maintenance Programs

• Oversee daily repair and maintenance activities across all locations.
• Implement preventative maintenance programs to reduce emergency repairs and equipment downtime.
• Utilize facilities management software to monitor work orders, asset performance, and maintenance trends.
• Analyze maintenance data to identify recurring issues and continuous improvement opportunities.

Construction & Remodel Support

• Partner with Construction and Real Estate teams on new store openings, relocations, remodels, and expansion projects.
• Provide facility expertise during design reviews to improve long-term maintainability and operational efficiency.
• Coordinate facility turnover and post-construction warranty management.
• Support project closeout and asset documentation processes.

Compliance, Safety & Risk Management

• Ensure compliance with OSHA regulations, ADA requirements, fire and life safety standards, environmental regulations, and local building codes.
• Oversee emergency preparedness and business continuity planning.
• Lead facility inspections and corrective action initiatives.
• Reduce operational risk through proactive maintenance and safety programs.

Financial Management

• Manage multi-million-dollar operating and capital budgets.
• Monitor maintenance expenditures and identify opportunities to improve cost efficiency.
• Develop reporting and analytics around maintenance spend, asset performance, and vendor productivity.
• Drive initiatives that reduce total cost of ownership across the facility portfolio.

Leadership & Team Development

• Lead and develop regional facilities managers, maintenance personnel, and support staff.
• Foster a culture of accountability, responsiveness, collaboration, and continuous improvement.
• Establish performance goals and succession plans for the facilities organization.
• Coach and mentor leaders to strengthen organizational capability.

Cross-Functional Partnership

Collaborate with:

• Operations Leadership
• Construction
• Real Estate
• Procurement
• Finance
• Asset Management
• Safety & Risk Management
• Information Technology
• Executive Leadership

Serve as the primary facilities subject matter expert supporting enterprise operational initiatives.

Success Metrics (KPIs)

Facility Performance

• Asset Uptime
• Preventative Maintenance Compliance
• Work Order Completion Time
• First-Time Fix Rate
• Equipment Reliability

Financial Performance

• Facilities Operating Budget Performance
• Capital Project Delivery
• Maintenance Cost per Location
• Vendor Cost Savings
• Total Cost of Ownership

Operational Excellence

• SLA Compliance
• Emergency Response Time
• Building Condition Index
• Project Completion Timelines
• Customer and Operator Satisfaction

Safety & Compliance

• OSHA Compliance
• Life Safety Inspection Scores
• Regulatory Compliance
• Incident Reduction
• Audit Performance

Qualifications

Required Experience

• Bachelor's degree in Facilities Management, Engineering, Construction Management, Business, or a related discipline.
• 10+ years of progressive facilities management experience supporting multi-site operations.
• Experience managing large-box retail, hospitality, restaurant, distribution, healthcare, or commercial facility portfolios.
• Proven experience managing preventative maintenance programs, capital planning, and vendor networks.
• Strong knowledge of HVAC, electrical, plumbing, refrigeration, roofing, structural systems, and building automation systems.
• Experience managing large operating and capital budgets.

Preferred Qualifications

• Certified Facility Manager (CFM), Facilities Management Professional (FMP), or similar professional certification.
• Experience with CMMS platforms and facilities management software.
• Knowledge of energy management and sustainability initiatives.
• Multi-unit retail, restaurant, hospitality, or franchise experience.
• Experience supporting new construction, remodels, and expansion initiatives.

Leadership Profile

The ideal candidate is a strategic facilities leader who can balance long-term asset management with day-to-day operational execution. This individual is highly collaborative, financially disciplined, and committed to delivering exceptional facility performance while building strong partnerships across the organization.

Success in this role is measured by the reliability of the facility portfolio, operational efficiency, cost optimization, regulatory compliance, and the ability to create safe, high-performing environments that support business growth.