Front Desk Receptionist

Job Title: Front Desk Receptionist
Status: Full-Time
Pay: $24.00/hourly
Reports to: Site Operations & Marketing Communications Director; Administrative Department

JOB SUMMARY
The Front Desk Receptionist serves as the first point of contact for families, visitors, and community members. This role is responsible for managing administrative and operational needs, including front desk communications, mail sorting, in-kind donations, and administrative tasks that support daily office operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The following duties and responsibilities are considered essential but do not represent all job functions that may be required to be performed by this position. Other comparable duties and responsibilities may be assigned as needed.

FRONT DESK & CUSTOMER SERVICCE

• Greet families, visitors, and guests in person with a professional and friendly demeanor
• Serve as a reliable source of information for families who walk in or call the office
• Direct inquiries to the appropriate staff or departments as needed

• Answer and route incoming phone calls in a courteous and efficient manner
• Monitor and respond to emails sent to [email protected], ensuring timely follow-up or proper routing
• Check and manage voicemail messages daily, forwarding or responding as appropriate

• Receive and sort all incoming mail
• Manage incoming donations, including logging, securing, and forwarding them according to organizational procedures
• Manage celebrations such birthdays, anniversaries, etc. This includes announcements via email and Kudoboard, celebrations gift bags, etc.

• Ensure announcements are accurate, timely, and consistent with organizational standards

• Maintain all common areas; i.e. copy room, conference room, meeting area, etc.
• Support general office operations and assist administrative staff as needed

EDUCATION/YEARS OF EXPERIENCE
• Minimum: High school diploma and one years' experience in either programs and/or working in a similar or related capacity for a nonprofit organization.
• Preferred:

• A.A. degree from an accredited university or college and five or more years of experience in a position requiring similar skill sets. Experience in military service programs and management is highly desirable.
• Bilingual skills

Any combination of educational and work experience that would be equivalent to the stated minimum requirements would qualify for consideration for this position.

KNOWLEDGE, SKILLS, AND ABILITIES

• General knowledge of nonprofit organizational practices.
• A professional demeanor with an aptitude for analytical thinking and problem-solving.
• Responsible, well organized, and demonstrate initiative.
• Strong proficiency in Windows, Excel, Microsoft Word, Publisher, Social Media, contact management programs, etc.
• Must be accurate and detail-oriented, possess strong organizational and time management skills, and can juggle multiple priorities in a complex and fast-paced environment.
• Ability to work under pressure with tight deadlines.
• Ability to work independently and collaboratively.
• Must have excellent customer service skills.
• Excellent verbal, written, interpersonal, and organizational skills.
• Proven track record of success.

Tools and Equipment Used
Standard office equipment and machines include a telephone, personal computer, multi-function copy machine, and 10-key calculator.

LICENSES/CERTIFICATIONS
Must have reliable transportation, a valid California driver's license, and a satisfactory driving record, including proof of personal vehicle insurance coverage and insurability under the organization's insurance carrier standards.


PHYSICAL, MENTAL & ENVIRONMENTAL REQUIREMENTS
The physical, mental, and environmental requirements described below are representative of those necessary to perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, consistent with applicable law.

While performing the essential functions of this position, the employee may be required to:

• Remain in a stationary position, including sitting or standing, for extended periods and periodically move about the workplace.
• Bend, kneel, reach, and use hands and arms to handle or operate equipment, materials, and other work-related items.
• Ascend and descend stairs as necessary to perform job duties.
• Occasionally lift, carry, push, pull, or otherwise move objects weighing up to 30 pounds.
• Perform work requiring organization, attention to detail, concentration, sound judgment, problem-solving, and the ability to manage multiple tasks and priorities.
• Occasionally operate job-related machinery or equipment safely and identify and appropriately respond to workplace safety hazards.
• Effectively exchange and understand information necessary to perform job duties, including reading and communicating with coworkers, customers, and other individuals from a variety of backgrounds.

The work environment and physical requirements may vary depending on the specific duties and work location associated with the position.

Military spouses, veterans and military affiliated job seekers encouraged to apply.

Armed Services YMCA is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ASYMCA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. ASYMCA encourages applicants of all ages.

Armed Services YMCA acknowledges the minimal use of artificial intelligence (AI) technology in our initial recruitment stages. All AI use is coupled with human review and is designed to assist our team in building efficiencies and excelling at focusing on timeliness and communication in our hiring process. Our hiring teams thoroughly evaluate skills and qualifications and make all final hiring decisions.