Director, Complaints, Grievances & Appeals — Hybrid Leader
Sun Life Hong Kong Limited
Sun Life U.S. is seeking a Director of Complaints, Grievances & Appeals (CG&A) to lead CG&A operations and training, ensuring client audits, timely actions, and compliant processes. This hybrid role involves budgetbuilding, CAPs, and performance management of staff across the department. You’ll guide process improvements, report on metrics, and collaborate with clients to meet contractual requirements, CMS/NCQA guidelines, and state regulations. #J-18808-Ljbffr Sun Life Hong Kong Limited
Vacancy posted 4 days ago
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