Customer Support Coordinator

Overview Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. What You Will Do Under general supervision, coordinates cash and collections, safety statistics, safety training tracking, truck inventory counts, on-call schedules, customer surveys follow-up, and connected system needs. Work with CRC to schedule customer service requests from initiation to service completion. Maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the Service and Technical Team Leaders. Generate and track customer orders, process shipments, track branch and vehicle inventories, set up new customer accounts, and collaborate with vendors on invoice and shipment issues. Partner with the Service Team Manager to ensure technical service work is scheduled ahead of time and completed in a reasonable timeframe and to the customer’s expectations. Analyze and assess technical team performance and adjust as needed to enhance customer satisfaction in a cost-effective manner. How You Will Do It Cash & Collections Parts Ordering/PO Creation Support Order materials for Material Only SRs and update SR to the proper status to move forward for invoicing Parts ordering for quoted jobs and SSVs delegated by the CRC to the CSC, as needed Update the Special Handling field with the date the parts were received RMAs Update the on-call list Supply Chain Finance Various Report Tracking (Fire Alarm Inspection Papers) Send quotes to customer Secure PO for deficiency quotes Maintain Customer Bill to Account Information Ensure specialty tools are returned AR and AP tasking as directed by the service leaders Request and send out Certificates of Insurance (COI) New Truck Creations Close Inventory Trunks Vendor Set-up Global Preferred Supplier List Fleet Uniforms Qualifications High school diploma or equivalent. Associate of Arts Degree or College degree preferred. 2 years of administrative experience with a background in Sales, Operations, and/or Administration. Travel to Roanoke, VA once a month. Knowledge or experience with a CRM Tool such as Siebel or SalesForce.com. Experience in a call center environment preferred. Ability to analyze and solve problems with a high degree of accuracy. Quick assessment and solution provisioning. Highly motivated self-starter with attention to detail and reliable attendance. Desire to learn and work independently with minimal supervision. Effective communication with all levels of end-users in a patient and friendly manner. Ability to multi-task and establish work priorities. Able to influence diverse teams to accomplish tasks/goals. Proficient computer skills in Microsoft Word, Excel, PowerPoint, and Internet applications. Compensation and Benefits HOURLY RANGE: $22-$26 (rate determined by education, experience, and market data). Competitive benefits package including 401(k), medical, dental, and vision from day one. Company vehicle, tools, and equipment provided to complete all jobs. Scheduling and management support. Employee discount programs. Note: All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at #J-18808-Ljbffr