Collision Center Administrative Assistant

Earl Stewart Toyota is hiring and we want to talk to you! About Us Working at Earl Stewart Toyota means you have a true career path to follow... even if it leads you beyond our company to a new field or career. We innovate. We learn from our team members to grow as an organization. We know what we don't know... this is why be practice reverse-mentoring (some of us older guys have a lot to learn) and use employee self-evaluations. We are a car dealership, that's true... but we are more than that. We are 150+ human beings ranging in age from 21 to 76, men and women from almost every imaginable background. We have recently adopted a non-smoking workplace policy. We operate under a sound ethical code. We belong in the 21st century. We are Earl Stewart Toyota.

WE OFFER:

* Paid Vacation

* 401K

• Life Insurance provided by company
• Health, Dental and Vision Insurance
• Disability Insurance
• Use of company yacht
• Family Fund
• Personal Days
• Wellness program
• Paid Maternity/Paternity Leave
• Pet Bereavement

Responsibilities

• Greet customers in a professional manner
• Provide basic information to callers who have general inquires
• Assist the Body Shop Manager with various clerical duties as needed
• Friendly, professional, courteous and efficient when working with all customers and employees
• Calculate the customer’s bill using the dealership’s computer system.
• Receive cash, checks and credit card payments from customers and records the amount received on the repair order and/or counter ticket.
• Make changes accurately and issues receipts to customers
• Record totals of counter tickets and repair orders, verify against all cash, checks and credit card payments on hand at end of shift
• Work with department managers to keep abreast of new products and services offered by the dealership and any changes in price
• Refer customers who have additional questions to the appropriate individual
• Handle customer complaints with integrity and poise and refers the customer to the appropriate individual for further communication

Qualifications

• Demonstrated superior customer service skills
• Excellent communication skills and high attention to detail
• Ability to multi-task and handle several phone calls at once
• Must have at least a high school diploma/GED
• Must be proficient in Microsoft Word and Excel
• Must have dealership and/or recent retail receptionist experience
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, drug test, credit report, and valid driver license
• Professional appearance and strong work ethic