Retail Associate - Studio City

Job Description

Job Description

Title: Retail Associate

Reports To: Store Manager

Location: Studio City Store, Calabasas, CA

FEATURE has been providing iconic, limited-edition footwear, high-end apparel, and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip, we took a passion for sneaker culture, and turned it into a movement of art + fashion, cultivating premium menswear from all over the globe. We’re home to over 120 of the most exclusive top-tier brands, from Nike and Stone Island, to Off-White and Comme des Garçons, including our private label brand of essential cut and sew apparel. At FEATURE, we’re in a never-ending pursuit of the latest and greatest niche brands and are always evolving while offering some of the most exclusive, limited release products in the world. We are now rapidly expanding with the success of our online store, our flagship location at Wynn Las Vegas, our original store in Chinatown, our brand-new locations in both Calabasas, CA and  Scottsdale, AZ.

We are excited to add this critical member to the FEATURE Team. Our Sales Team is responsible for generating sales and building customer relationships in our retail stores. Associates must demonstrate high degrees of proficiency to interact with the customers and identify their needs to best maximize sales opportunities. Our Associates are responsible for continuing the client contact beyond the initial sale as well as maintaining the visual and housekeeping standards of the store. This will include the receiving of merchandise and presentation to the selling floor, processing of markdowns and removal from the floor for transfers. They have an ability to successfully operate our point-of-sale (POS) register system and operate our email system.

Responsibilities:

• Achieve and exceed the personal sales and productivity goals agreed upon with your store manager

• Demonstrate a complete knowledge of the merchandises' features and benefits to maximize the sales opportunity

• Be a quick thinker who listens to the customer and can identify his/her needs and overcome objections if raised

• Responsible to do client development beyond the initial transaction; utilizing phone, email and written follow-up contact

• Maintain the housekeeping and visual standards of the store

• Have computer skills to operate the POS register and email systems

• Safeguard the store's inventory by adherence to the company's loss prevention program

• Follow all store operational policies and procedures

• Client Book Management and Clienteling

• Thrives in fast-pace environment

• Works well cross-functionally with multiple teams and collaboratively with store team members

• Knowledge ability to perform tasks on all current Software

• Is a natural problem solver

• Extensive Knowledge of store brands, fit and current trends

• Very strong communication skills  

• Works autonomously and is a self-starter

• Exceptional customer service skills

• 3+ years of selling or customer service experience

• Must be a sales-driven, goal-oriented individual

• Must have a positive, high-energy, friendly, outgoing and engaging personality.

• Must be willing to take the first step to initiate contact with the customers and identify their shopping needs.

• Must demonstrate strong verbal and written communication skills allowing for effective communication with your customers

• Must possess computer skills to operate our retail POS system, Word, Excel and email

• Must be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs