Remote Sales Associate

At Hot 8 Yoga, we embody the practice we teach. Powered by heat, movement, and community, we are the premier hot yoga studio coast to coast with locations across California and New York City. Our philosophy is rooted in connection and in the belief that true transformation begins when individuals step into purpose-driven work. We offer a wide range of class styles, so there’s space for every level and every bodyand our studios are sleek, spotless, and intentionally hot.

We are more than a yoga studio, we are a community. If you are passionate about wellness and looking to contribute to a professional, supportive, and mission-driven environment, we'd love to hear from you!

About the role

Hot 8 Yoga seeks a high-energy Presales Agent to secure our initial member base and drive critical pre-opening revenue for our newest studios. This role is essential for upholding our Credo ( Hottest. Cleanest. Most Connected ) and successfully launching new markets.

This position requires a dedicated focus on proactive sales, high-volume lead conversion, and expert knowledge of our limited-time pre-opening offers.

Core Priorities: Presales Top 3

• Founding Membership Sales: Achieve pre-opening revenue targets by proactively converting leads into committed Founding Memberships, promoting limited-time offers, and ensuring accurate sales processing.
• Lead Nurturing & Conversion: Act as the primary contact for all new studio inquiries (phone calls, texts, and email), consistently following up on leads and prospective clients to drive sign-ups.
• Expert Service & Studio Knowledge: Provide exceptional customer service, master all Founding Membership terms (pricing, delayed billing, transfer policies), and resolve client concerns to build pre-opening trust.

Essential Duties and Responsibilities

• Sales & Account Management (MBO): Process sales, set up new Founding Memberships in Mindbody (MBO), and ensure correct delayed billing dates are applied to pre-opening client accounts.
• Customer Communication: Handle high-volume inbound and outbound communication via phone and email, providing clear, accurate information regarding the pre-opening process, membership benefits, and promotions.
• Issue Resolution: Gracefully handle all client concerns using the company's established resolution method (B.R.E.A.T.H. method).
• Administration: Complete daily Shift Notes detailing lead outreach, sales conversion successes, new membership setups, and client issues resolved.
• Professionalism: Maintain a professional remote demeanor and adhere to clock-in/out policies using Rippling.