Director of Strategic Implementation & Operations

Director of Strategic Implementation & Operations

The Director of Strategic Implementation & Operations reports to the Managing Director and plays a critical leadership role in advancing Thread's place-based strategy. This role drives site-based management and vitality by partnering with Directors of Communities, program leaders, and cross-functional stakeholders to create and reinforce repeatable behaviors, consistent operating routines, and replicable outcomes across all Relational Resource Hubs.

The Director leads large, complex projects within Investment and coordinates bodies of work that span Investment, Involvement, and Infrastructure. This role is responsible for translating strategy into disciplined execution by aligning stakeholders, managing dependencies, surfacing risks, maintaining clear project plans, and ensuring shared priorities move forward with clarity and accountability.

This role also owns key operating routines that support the stability, visibility, and effectiveness of the place-based strategy. By strengthening project execution, site-level follow-through, knowledge-management practices, and reporting rhythms, the Director ensures greater continuity and coordination across all Relational Resource Hubs while helping leaders make timely, data-informed decisions.

The Director is a key driver of core quantitative reporting for the place-based strategy, inclusive of site-based, citywide, and statewide metrics. To ensure alignment with Thread's broader data strategy and infrastructure, this role partners closely with the back office functions and other system owners to consume and operationalize Thread's existing data systems, dashboards, and reports rather than designing, building, or maintaining those systems.

Key Responsibilities

• Serve as a strategic implementation partner to the Managing Director and Investment leadership, helping translate lane priorities into clear projects, operating routines, reporting rhythms, and decision points.
• Orchestrate work across Investment, Involvement and Infrastructure by synchronizing stakeholders around shared goals, roles, timelines, dependencies, risks, and definitions of success.
• Provide thought partnership and recommendations to senior leaders on implementation barriers, operational patterns, site-level variability, data trends, and opportunities to strengthen consistency across Relational Resource Hubs.
• Strengthen Investment's culture of disciplined implementation, shared ownership, continuous learning, and data-informed decision-making.
• Model and reinforce Thread's core values and core competencies in all aspects of cross-functional work, including meeting facilitation, documentation, communication, follow-up, escalation, and accountability.
• Coach and support program and site leaders in using project plans, operating calendars, playbooks, dashboards, reports, and knowledge-management tools to improve execution and sustain adoption over time.
• Build trust and accountability across teams by communicating clearly, naming tradeoffs, escalating barriers early, and ensuring leaders have the information needed to make timely decisions.

Qualifications

• Bachelor's degree or equivalent professional experience, Master's strongly preferred.
• Six or more years of project management experience, ideally managing multiple complex, cross-functional projects simultaneously.
• PMP (Project Management Professional) certification is a plus.
• Demonstrated experience with project and process management tools and practices.
• Experience driving consistency, adoption, and replicable outcomes across multiple sites, teams, or locations is a plus.
• Experience with knowledge managementbuilding and maintaining playbooks, process documentation, and intranet or knowledge systems.
• Excellent project management skills with the ability to organize complex tasks and prioritize multiple assignments.
• Excellent oral and written communication skills, especially the ability to deliver quantitative and qualitative data in a compelling way.
• Comfort using data tools such as Salesforce and Tableau to pull and interpret reports and dashboards; building or maintaining these systems is not required for this role.
• Collaborative approach to finding solutions.
• Prior non-profit experience or knowledge is a plus.
• Ability to clearly communicate and live out Thread's core values and core competencies.