Technical Support Analyst

Description:

Description for Technical Support Analyst:

Citizens Bank Minnesota is looking for a high performing Technical Support Analyst who loves working with people and has great attention to detail to take care of clients. The selected candidate will be responsible for Delivering the Ultimate Experience by developing positive relationships, while excelling in a variety of responsibilities. This is an outstanding opportunity to join a trusted financial institution. If you are an upbeat, positive candidate who works well in a team environment with the ability to seamlessly adapt to change, this is a career worthy of consideration. We are willing to accommodate the timeline for the right candidate to finish their education.

Job Responsibilities for Technical Support Analyst:

Administer SharePoint sites, including user permissions, content management, governance, site structure.

Design, develop, maintain, and support automated workflows and business processes across the bank's systems and applications, including core banking platforms, SharePoint, Power Automate, and third-party business solutions, to improve operational efficiency and service delivery.

Design and maintain SharePoint libraries, lists, pages, and metadata to support departmental processes and documentation needs.

Provide technical support for end-user hardware and software, including operating systems, Microsoft Office applications, banking applications, printers, and other peripherals.

Install, configure, and maintain new hardware and software across the organization.

Administer users, groups, and security permissions through Active Directory, Office 365, and other platforms.

Monitor antivirus alerts and ensure timely remediation of identified threats.

Perform vulnerability assessments and manage patch deployment to maintain system security.

Provide basic systems and network support, including monitoring connectivity, assisting with light firewall and switch tasks, and escalating complex issues as needed.

Image and deploy computers using standardized procedures.

Install and configure scanners for Remote Deposit Capture (RDC) customers, ensuring proper functionality and integration with banking systems.

Remain current with regulatory requirements and comply with all bank policies and procedures.

Benefits for Technical Support Analyst:

Employee Benefit Summary -

Health, dental, vision, life insurance, and disability

Hospital Indemnity, critical Illness and accident plans

401K Plan

Paid Time Off

Citizens is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to: race, color, religion, sex, national origin, age, pregnancy (including childbirth, lactation and related medical conditions), mental or physical disability, and veteran status or any other classifications protected by federal, state or local law.

Technical Support Analyst Qualifications:

High school diploma or equivalent.

Communication skills.

Ability to follow technical documentation, procedures, and setup instructions accurately.

Basic understanding of PC hardware, Windows operating systems, and common software applications.

Familiarity with Office 365 tools, including Outlook, SharePoint, Teams, and OneDrive.

Basic knowledge of SharePoint administration concepts.

Basic understanding of networking concepts such as IP addressing, Wi-Fi, and cabling.

Strong organizational and time-management skills with the ability to handle multiple tasks.

Customer-service mindset with patience, professionalism, and attention to detail.

Ability to work effectively in a team environment and adapt to changing technology needs.

Awareness of cybersecurity best practices.

Compensation details: 25-32 Hourly Wage

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