Customer Care Specialist

Responsibilities:
-Administer Treatment Plans: Implement physical therapy treatment plans as developed by the Physical therapist.
-Therapeutic Exercises: Provide non-complex active and passive manual therapeutic exercises, massage, traction, and various modalities (heat, light, cold, water, and electrical) to patients.
-Document Patient Care: Accurately document daily, weekly, or monthly records of patient care and submit clinical paperwork to the office on time each week.
-Educational Participation: Attend educational meetings and coordinate and contribute to department in-services.
-Report Issues: Notify the Physical Therapist or Executive Director of equipment failures, supply shortages, staff or patient changes, and other departmental issues.
-Scheduling and Office Tasks: Schedule patients and perform various office tasks.
-Infection Control: Apply infection control and universal precautions principles during patient care activities.
-Clinical Assignments: Accept clinical assignments that match education and competence levels.
-Promote Compliance: Promote compliance with fiscal intermediaries and third-party payors through education, coaching, and other assistance as necessary.