Workforce Forecasting & Scheduling Analyst II
CareFirst BlueCross BlueShield
CareFirst, Inc. in Baltimore seeks a Workforce Management Analyst II to analyze historical data, forecast call volumes, and develop staffing plans to ensure service levels are met.
You will build and maintain forecasting databases, produce regular reports, incorporate cyclical events, monitor adherence, and partner with business leaders on capacity planning and schedules. Candidates will also support disaster recovery efforts and ad hoc analyses.
#J-18808-LjbffrVacancy posted 3 days ago
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