Executive Casino Host
Blue Chip Casino Hotel Spa
Job Description
Job Description
Company Description
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job DescriptionTo increase the number of premium players in the database to assist in increased gaming and related revenues. Promote a positive image of our property and corporation.
• Communicate with existing and potential customers in a congenial manner.
• Follow established procedures to obtain, record, and maintain customer information.
• Prepare legible forms for customer reservations and amenities.
• Utilize computer systems to analyze guest history and profitability to company.
• Communicate necessary information to customers in written and verbal form.
• Proactively interact with guests throughout the casino floor, restaurants, and VIP events to create memorable experiences and strengthen customer engagement. Travel to various player events to promote the property.
• Extend complimentaries in accordance with company policy and procedures. Develop personal relationships with Premium Players and know their interests.
• Telemarket and correspond with Premium Players as directed.
• Follow procedures and guidelines regarding credit and work with guests to establish lines of credit.
• Monitor and contact Premium Players whose play has started to decline and try to reverse trend.
• Promote property events and offers to customers, while at the same time are aware of competitor’s promotions.
Qualifications• Minimum 5 years of sales/customer service position experience and/or a minimum of 3 years as an Executive Casino Host with an adequate customer following preferred. Excellent communication skills
• Basic computer knowledge and usage required
• Appropriate business attire required.
Additional InformationBoyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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