Product Owner

Product Owner

Join Experience & Strategy as a Product Owner (PO) driving the delivery of new Sales Experiences for our Direct go-to-market vertical. This PO role will own a portion of a new sales experience for our direct sales call center, enabling personal lines property/home products to be sold on a modernized platform that reduces friction and supports faster, more confident selling.

The Product Owner will:

• Partner with the Sr. Manager, Product Owner to define, build, and deliver the product roadmap for a streamlined Home Insurance quoting and binding experience
• Own the product backlog for the new quote-and-bind sales experience; translate customer and business needs into outcome, value-driven epics and workstreams.
• Partner with stakeholders to explore and leverage new capabilities and tools; challenge historical assumptions and advocate for pragmatic changes to legacy approaches that deliver better business outcomes.
• Understand customer problems in depth and ensure those problems are clearly framed and prioritized.
• Act as a strong communicator and partner, working closely with stakeholders to maintain aligned priorities and expectations.
• Work with engineering teams and architects to develop a deep understanding of the technologies and systems that support the product.
• Own the product backlog to create a modernized sales experience; translate customer and business needs into outcome driven bodies of work
• Be able to navigate matrixed organizations to inform and influence cross-functional partners to manage dependencies and influence aligned priorities

Responsibilities:

• Co-create and communicate a clear product vision and strategy for the modernized Home Quote & Bind sales experience that aligns to portfolio objectives and executive priorities.
• Translate strategy into measurable product goals and KPIs; track outcomes and use data to inform prioritization.
• Own, prioritize, and maintain the product backlog; write clear, actionable epics and user stories with acceptance criteria.
• Enable trade-off decisions by evaluating customer impact, technical feasibility, cost of delay, and business value; surface trade-offs and recommendations to stakeholders and leadership.
• Drive planning and delivery: set priorities for quarterly planning, participate in Agile ceremonies, and work with engineering and experience design to clarify requirements and remove blockers.
• Develops strong stakeholder relationships and influencing across engineering, business and executive stakeholders to resolve dependencies
• Communicates and sets expectations with stakeholders for delivery of new capabilities, features, and functionalities.
• Ensure requirements account for regulatory, compliance, and industry constraints and lead stakeholder alignment on the product-level impact across the portfolio.

Qualifications:

• Advanced knowledge of Agile development methodologies as typically acquired through a Bachelors degree in relevant field (business, computer science, humanities etc.), 7 years in business, technology, or consulting with 5 to 7 years direct experience with agile teams
• Master's degree preferred
• High level of proven business expertise needed to set clear priorities for product and understand business value impacts
• Demonstrated experience leading varied audiences through the development of complex ideas, issues and designs
• Ability to lead varied audiences through census building
• Proven experience with Agile practices and expectations
• Comfortable with making decisions with some level of uncertainty
• Strong communication skills, both written and verbal
• Knowledge of insurance industry preferred
• Knowledge of relevant products and portfolio strongly preferred