Scheduling Coordinator III

Administrative Support Role

Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, Melrose/Wakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers.

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following General Administration duties: Produces documents, collects, records, sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and operates office equipment. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a "hands on" environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation.

Under the supervision of the OR Clinical Manager, this position focuses on providing administrative support to the organization to achieve operational goals. Performs a full range of scheduling and administrative services including scheduling of cases with surgeon offices, vendors, anesthesia, and other hospital departments, PI data collection, coordination and communication with multiple physicians, vendors and OR staff; confirms accuracy of information to ensure safe patient care. This position works cooperatively within the department and other services to create a system of quality health care according to the policies, procedures, philosophy, and objectives of the departments and hospital.

Minimum Qualifications:

1. High school diploma or equivalent.

2. Two (2) years' administrative experience.

Preferred Qualifications:

1. Five (5) years' administrative experience in healthcare setting.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Coordinates scheduling of all surgical cases and appointments including same day/next day add-on cases.

2. Works directly with surgeons and support staff to schedule procedures appropriately following pre-established guidelines.

3. Relays any necessary/special equipment requests/supplies to the Supply Chain and OR team.

4. Confirms patient schedule and procedures with surgeon offices for the following day's cases.

5. Confirms vendors for the following day's cases.

6. Distribution of schedule to management, staff, and vendors.

7. Utilization and maintenance of external vendor scheduling applications.

8. Ensures surgical procedures are scheduled in appropriate operating rooms dependent on specialty service lines.

9. Communicates preference card creation or modification needs to Service Leaders and management.

10. Assists with the utilization of EHR and the subsequent digitization of surgical material.

11. Reports problems with the hardware and/or software to the appropriate persons and follows through to their resolution.

12. Maintains communication with management. Reports any problems or difficulties to the site manager immediately.

13. Maintains effective collaboration between clinical and surgical departments and other affiliated services and private practices to ensure an integrated approach to providing surgical services.

Physical Requirements:

1. Normal office setting.

2. Frequent sitting, occasional standing & walking, and lifting of 5-10 lbs.

3. Requires manual dexterity using fine hand manipulation to operate computer keyboard.

4. Requires ability to see computer screen and reports.

Skills & Abilities:

1. High proficiency in Microsoft Office products. Thorough working knowledge and experience using multiple database software products including but not limited to Excel, Access, and PowerPoint.

2. Excellent organization, communication (verbal and written) and interpersonal skills. Ability to manage multiple projects simultaneously and within scheduled deadlines.

3. Ability to prioritize and respond effectively to multiple and/or changing job expectations.

4. Highly resourceful team player who can effectively work with staff, managers and providers.

5. Demonstrates knowledge and understanding of the supported system and how these systems support workflow within the departments.

About Lowell General For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a four-time Magnet-recognized community hospital. As a member of our team, you'll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.

Magnet Designation: The American Nurses Credentialing Center (ANCC) honored Lowell General Hospital with Magnet Recognition for excellence in nursing care, our fourth designation achieved in March 2025! The Magnet Recognition Program recognizes healthcare organizations dedicated to nursing excellence, professionalism, and patient-focused care. It is the highest level of recognition an organization can receive for providing the very best quality in patient care. Only nine percent of hospitals in the United States have achieved Magnet status and fewer than one percent of hospitals have achieved a fourth consecutive Magnet designation.

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Pay Range :

$21.53 - $26.91