Desktop Support Technician

Pay range (provided by Insight Health Systems):

• $50,000.00/yr – $55,000.00/yr

Overview

Insight Hospital and Medical Center Chicago seeks a dedicated Desktop Support Technician to join our IT team. This role is crucial in providing technical support and assistance to staff, ensuring the smooth operation of desktop systems and peripherals. The ideal candidate has strong technical skills, excellent problem‑solving abilities, and a passion for delivering exceptional customer service.

Responsibilities

• Provide first‑level technical support to end‑users regarding desktop hardware, software, and peripherals.
• Diagnose and troubleshoot desktop‑related issues, including hardware and software problems, network connectivity issues, and printing errors.
• Install, configure, and maintain desktop operating systems, applications, and software updates.
• Set up and deploy desktop computers, laptops, mobile devices, and other IT equipment for new employees.
• Set up conference rooms with AV equipment as needed.
• Provide support for RingCentral phone system and escalat e issues as needed.
• Set up new users in RingCentral portal, assign numbers, extensions, and voicemail.
• Perform routine maintenance tasks, such as system updates, antivirus scans, and backups, to ensure the security and stability of desktop systems.
• Document and track support requests, resolutions, and user interactions in the IT ticketing system.
• Collaborate with other IT teams to escalat e and resolve complex technical issues in a timely manner.
• Provide user training and assistance on basic IT tasks, such as password resets, email setup, and software usage.
• Assist with IT projects and initiatives, such as hardware refreshes, software upgrades, and system migrations.
• Set up and delete user accounts in AD.
• Assign permissions via group assignments.
• Set up printers on user computers and map network drives as needed.
• Must be on call during weekends and off‑hours as required.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• 2+ years of experience in desktop support or a similar IT support role.
• Strong technical knowledge of desktop hardware, operating systems (Windows, MacOS), and productivity software (Microsoft Office, Office 365).
• Experience troubleshooting desktop‑related issues, including hardware and software problems, network connectivity issues, and printing errors.
• Familiarity with ITIL best practices for incident management, problem management, and change management.
• Excellent communication skills and ability to interact professionally with end‑users of all technical levels.
• Strong problem‑solving abilities and a proactive approach to identifying and resolving IT issues.
• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.

Benefits

• Competitive salary.
• Comprehensive healthcare benefits.
• Retirement savings plan.
• Paid time off and holidays.
• Professional development opportunities.
• Employee wellness programs.

COVID‑19 Vaccination Requirement

Insight Employees are required to be vaccinated for COVID‑19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.

Equal Opportunity Employment

Insight is an equal opportunity employer and values workplace diversity!

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Information Technology

Industries

• Hospitals and Health Care