DCO Tech

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on‑call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. Key job responsibilities Performing server rack installations, hardware break‑fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors Performing on‑call duties and participating in scheduled maintenance and change management activities Contributing to documentation and process improvement initiatives based on your analysis of operational issues Helping to interview, train and onboard new team members Physical Requirements Lifting and moving material up to 40 pounds each Working in cramped and/or elevated locations Bending, lifting, stretching, and reaching Standing and walking for up to 8+ hours a day Ascending and descending ladders, stairs, and gangways safely and without limitation Work in an industrial environment Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts). This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Essential Requirements Ability to travel to or commute between data center locations as needed Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational Travel frequency will vary based on business needs and operational status of assigned facility Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. A day in the life Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution Show a strong aptitude for troubleshooting and problem solving Solve problems at their root and step back to understand the broader context Maintain service level agreements through the implementation of proactive issue detection and reporting Are biased to act in the absence of direction or support Improve effectiveness through process innovation Basic Qualifications 1+ years of computer networking experience 1+ years of Linux operating systems experience Bachelor's degree in Information Technology, Computer Science, or a related field Experience in computer networking Experience working with Linux operating systems Can lift and rack equipment up to 40 pounds Experience with computer hardware troubleshooting and repair Preferred Qualifications Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines Experience dealing effectively with customers during problem resolution and operating efficiently under pressure Experience managing work and priorities through a ticketing system Experience with cabling infrastructure best practices and methodologies Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr