Associate System Administrator

Infrastructure Systems Administrator

Administer and support infrastructure systems in an enterprise environment. Ensure systems are configured in a manner that optimally supports the strategies of the business and continuously delivers value.

Essential Duties & Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist with support of infrastructure systems including networking, servers, hardware and software both on premise and cloud
• Proactively maintain infrastructure systems to ensure maximum uptime
• Actively monitor systems for performance bottlenecks and resolve issues
• Monitor, scan, and test systems for security vulnerabilities and resolve issues
• Support the administration of user directory and policies
• Assist with infrastructure support of products managed by VRA Product Teams
• Support all client applications
• Research, test, and install software updates
• Create and maintain documentation for implemented solutions
• Configure systems to adhere to SOX, PCI, and other applicable compliance initiatives
• Identify opportunities for process improvement and develop and implement solutions that drive value for the organization
• On-call as needed to provide technical support to off-shifts

Education and/or Experience

• Associates/Bachelor's degree in computer science or related field or equivalent experience
• 1+ years of server administration experience and supporting enterprise applications
• Current certifications in cloud computing, modern infrastructure, or similar desired
• Experience administering or supporting:
  • Microsoft Exchange email environments
  • Microsoft 365 services and workloads
  • Virtual Desktop Infrastructure (VDI) environments
  • Physical server hardware, including installation, maintenance, and troubleshooting
  • Cloud platforms such as Microsoft Azure and/or Amazon Web Services (AWS)

Knowledge, Skills, and Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Active Directory user and group administration
• Group Policy configuration and management
• Print server administration and print queue management
• Experience working within a helpdesk or ticketing system environment
• Fundamental understanding of core networking concepts, including TCP/IP, DNS, and DHCP
• Working knowledge of Microsoft Server platform administration
• Proficiency in Microsoft Windows operating systems and Microsoft Office applications
• Strong troubleshooting skills with a customer‑focused support approach
• Proven analytical and problem‑solving abilities
• Detail‑oriented with the ability to manage multiple tasks and priorities simultaneously
• Strong organizational skills with consistent follow‑through
• Excellent interpersonal, written, and verbal communication skills
• Ability to build and maintain effective working relationships with internal and external customers, handling situations with confidence, tact, and resourcefulness
• Flexibility and adaptability, with the ability to perform effectively under pressure and within a fast‑paced office environment
• Strong team player with a collaborative mindset
• Commitment to delivering high‑quality solutions that support the success of all company brands
• Willingness and ability to stay current with evolving technology and industry trends
• Willingness and ability to manage technical projects to successful completion
• Understanding of virtualization, cloud infrastructure, and storage systems preferred

Recommended Starting Wage: $65,000 - $70,000

Environment & Physical Demands

The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Flexibility to provide after hours support (on call) and to occasionally work 2nd and 3rd shifts as well as weekends
• Office environment. Utilizing an office desk – sitting, reading, listening, or speaking with the ability to move intermittently throughout the day
• Strong sensory skills, such as good eyesight, good hearing, and dexterity
• Ability to operate office equipment, including computers, copiers, fax machines, and phones
• Ability to occasionally lift up to 50 pounds (PC/server setup and installation)